PB
Open to opportunities

Pravin Bhingardive

@pravinbhingardive

Customer Service and Sales Leader with 10+ years of experience.

India
Message

What I'm looking for

I am looking for a dynamic role that fosters growth, values teamwork, and allows me to leverage my extensive sales and customer service experience.

I am a Customer Service and Sales Leader with nearly 11 years of experience across various sectors, including BFSI, Healthcare, SaaS, Airlines, and Chemicals. My expertise lies in driving customer satisfaction and revenue growth through effective team leadership and process optimization. I have a proven track record in B2B and B2C sales, adept at managing end-to-end sales processes from cold outreach to closure using CRM tools.

Throughout my career, I have successfully built strong client relationships, boosted retention rates, and led cross-functional teams to ensure seamless service delivery. My experience includes significant achievements in increasing B2B revenue and enhancing customer satisfaction scores. I am proficient in data analysis tools like Excel and Power BI, which I leverage to make informed, data-driven decisions. I am now ready to take on a leadership role as a Customer Service, Sales, or Business Development Manager.

Experience

Work history, roles, and key accomplishments

DL

Customer Service Support Specialist

DOW Chemicals Pvt Ltd

Jan 2024 - May 2024 (4 months)

Increased B2B revenue by 25% through strategic client acquisition and upselling. Consistently exceeded daily targets, achieving over $600 against $480 benchmarks.

CO

Customer Service Executive

Cobetech

Aug 2010 - Jan 2016 (5 years 5 months)

Managed over 450 B2B banking clients, ensuring timely service delivery and high client satisfaction by leveraging CRM tools such as Salesforce and Zoho CRM. Conducted Root Cause Analysis on escalated cases to identify process gaps and implement long-term solutions, improving service quality.

Education

Degrees, certifications, and relevant coursework

MU

Mumbai University

Bachelor of Commerce, Banking & Insurance

2007 - 2010

Grade: First Class, 65.50%

Completed a Bachelor of Commerce with a specialization in Banking & Insurance, achieving First Class honors with 65.50%. This program provided a strong foundation in financial principles and practices relevant to the banking and insurance sectors.

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