Pravin Bhingardive
@pravinbhingardive
Customer Service and Sales Leader with 10+ years of experience.
What I'm looking for
I am a Customer Service and Sales Leader with nearly 11 years of experience across various sectors, including BFSI, Healthcare, SaaS, Airlines, and Chemicals. My expertise lies in driving customer satisfaction and revenue growth through effective team leadership and process optimization. I have a proven track record in B2B and B2C sales, adept at managing end-to-end sales processes from cold outreach to closure using CRM tools.
Throughout my career, I have successfully built strong client relationships, boosted retention rates, and led cross-functional teams to ensure seamless service delivery. My experience includes significant achievements in increasing B2B revenue and enhancing customer satisfaction scores. I am proficient in data analysis tools like Excel and Power BI, which I leverage to make informed, data-driven decisions. I am now ready to take on a leadership role as a Customer Service, Sales, or Business Development Manager.
Experience
Work history, roles, and key accomplishments
Tutoring & Upskilling
Self-Employment
May 2024 - Jun 2025 (1 year 1 month)
Provided flexible offline tutoring across all academic subjects to over 50 students. Managed daily tutoring sessions alongside family caregiving during a medical emergency.
Customer Service Support Specialist
DOW Chemicals Pvt Ltd
Jan 2024 - May 2024 (4 months)
Increased B2B revenue by 25% through strategic client acquisition and upselling. Consistently exceeded daily targets, achieving over $600 against $480 benchmarks.
Career Break – Recovery, Learning & Tutoring
Self-Employment
Jan 2022 - Dec 2023 (1 year 11 months)
Took a break from full-time employment after a road accident and used the recovery period productively. Completed over 30 certifications in Advanced Excel, Data Analysis, Sales, CRM, and Customer Service.
Senior Customer Service Associate
Merit Software Services
Sep 2020 - Jan 2022 (1 year 4 months)
Sold cloud-based SaaS software products like Piano.io and Zuora to global publishing clients, contributing to over $2M in new SaaS revenue annually. Owned post-sale client engagement, boosting subscription renewals by 20% and reducing churn by 15%.
Associate
Sutherland Global Services
Oct 2018 - Mar 2020 (1 year 5 months)
Managed premium airline bookings, cancellations, and service upgrades. Handled a 95-member team and consistently achieved over $3,500 in monthly upselling.
Senior Customer Service Executive
Aronet Technologies
Jan 2016 - Sep 2018 (2 years 8 months)
Sold cloud-based healthcare SaaS software to healthcare providers across six continents, closing over 45 clinic accounts annually and generating over $1.2M in new revenue. Handled end-to-end client success activities, increasing long-term usage and reducing churn.
Customer Service Executive
Cobetech
Aug 2010 - Jan 2016 (5 years 5 months)
Managed over 450 B2B banking clients, ensuring timely service delivery and high client satisfaction by leveraging CRM tools such as Salesforce and Zoho CRM. Conducted Root Cause Analysis on escalated cases to identify process gaps and implement long-term solutions, improving service quality.
Education
Degrees, certifications, and relevant coursework
Mumbai University
Bachelor of Commerce, Banking & Insurance
2007 - 2010
Grade: First Class, 65.50%
Completed a Bachelor of Commerce with a specialization in Banking & Insurance, achieving First Class honors with 65.50%. This program provided a strong foundation in financial principles and practices relevant to the banking and insurance sectors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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