Rovin Raj

Executed 7 turnkey projects with 100% on-time delivery and budget adherence by optimizing vendor coordination and enforcing compliance, reducing material wastage and improving cost efficiency.

Led end-to-end SaaS customer support operations, reducing SLA breaches through improved triage, Agile practices and automated repetitive tasks while driving CSAT and performance reporting.

Managed end-to-end Excel training operations including curriculum design, scheduling, budgeting and outreach to increase learner engagement and maintain training quality.

Drove cross-regional operational insights using Salesforce, SAP and Tableau to improve sales and service delivery; built real-time dashboards to monitor project health, SLAs and KPIs for data-driven decisions.

Led a 22-member CRM team for post-sales support and Salesforce administration, automating workflows and dashboards to monitor SLAs and reducing average TAT from 1 hour to 15 minutes.

Managed SAP-based Transport Management System to deliver accurate reporting and training, identifying process gaps and improving SLA adherence to reduce transport service delays.

Coordinated end-to-end training programs, developing and maintaining content, managing logistics and trainer collaborations to improve participant experience and operational efficiency.

Completed a Bachelor of Commerce program focusing on commerce and business fundamentals from 2008 to 2011.

Completed 12th grade through the National Institute of Open Schooling between 2006 and 2008.

Completed 10th grade at Kairalee Nikethan High School, certified in 2006.