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Ritu Parmar

@rituparmar

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Enterprise sales expert | 12+ yrs in IT | CXO engagement | B2B growth | Solution selling

India

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What I'm looking for

Looking for a client-facing enterprise sales role where I can drive strategic growth, build long-term partnerships, and contribute to digital transformation initiatives across APAC and other regions across the UK, USA, UAE, Australia

SENIOR CLIENT MANAGER | ENTERPRISE SALES | ACCOUNT GROWTH STRATEGIST

Experience

Work history, roles, and key accomplishments

Current

Senior Client Manager

Current

Equative Solutions

Jan 2024 - Present (1 year 5 months)

Designed and executed strategic sales plans, meeting and exceeding revenue targets by 120%. Administered and strengthened client relationships, ensuring sustained business growth and identifying new business development opportunities.

Strategic Sales Planning Revenue Growth Client Relationship Management Business Development Sales Team Leadership CRM Lead Generation Pipeline Management Customer Retention Mentoring

Sr Sales & Marketing Manager

Inspire Infosol Pvt Ltd

Jan 2020 - Jan 2024 (4 years)

Led and mentored a team of 5 members, focusing on team leadership and development. Optimized CRM tools to enhance the effectiveness of campaigns and promotions by 130%.

Team Leadership Marketing Management Stakeholder Engagement Budget Allocation CRM Optimization Performance Metrics Market Research Sales Strategy Sales Presentations Relationship Building Budget allocation

Virtual Assistant

Wishup.Co

Jan 2019 - Dec 2019 (11 months)

Curated and managed social media content to boost brand visibility, driving customer experience. Administered CRM systems, ensuring effective customer relationship management and retention.

Social Media Management CRM Administration Data Analysis Report Generation Online Research Client Account Management Customer Relationship Management Content Curation Data Driven Insights Customer Experience

Subject Matter Expert

Jan 2004 - Dec 2006 (2 years 11 months)

Led a team of 10 members, overseeing training programs and managing escalation calls to ensure optimal performance and resolution. Led the seamless transition of processes from the UK to India, ensuring operational continuity and improving efficiency by 225%.

Team Leadership Training Program Management Escalation Management Process Transition Training Module Development Change Management Team Competency Performance Monitoring Mentoring Client Satisfaction

Senior Technician

Sutherland Technologies

Jan 2003 - Dec 2004 (1 year 11 months)

Directed a team of 18 members, ensuring effective performance and fostering a culture of collaboration. Managed customer escalations, resolving complex issues and ensuring client satisfaction to 99.9%.

Team Direction Performance Management Collaboration Customer Escalation Problem Solving Client Satisfaction Coaching Mentoring Process Adherence Strategic Sales

Senior Technician

Sitel India

Jan 2002 - Dec 2003 (1 year 11 months)

Delivered comprehensive customer support to AOL, resolving inquiries efficiently and ensuring compliance with service standards. Promoted as a Buddy Coach within a year by consistent performance of 160%, handling a team of 11 people.

Customer Support Inquiry Resolution Service Standards Compliance Quality Service Problem Solving Team Leadership Coaching Performance Management Customer Satisfaction Service standards

Marketing Trainee

APPCO India

Jan 2002 - Dec 2002 (11 months)

Promoted BPL sim cards through targeted marketing strategies, increasing brand visibility and driving sales. Conducted door-to-door pitching for sim cards, effectively engaging potential customers and achieving sales targets.

Marketing Strategy Brand Visibility Sales Driving Door to Door Sales Customer Engagement Sales Target Achievement Product Promotion Direct Sales Market Penetration Consumer Interaction

Education

Degrees, certifications, and relevant coursework

HR College

Bachelor of Commerce, Commerce

1997 - 2002

Completed a comprehensive curriculum in commerce, focusing on key business principles and practices. Gained foundational knowledge essential for a career in business and finance.