Pooja Kumari

As a seasoned customer service professional with 9 years of expertise, I have consistently delivered outstanding support and cultivated strong customer relationships. My proven track record of efficiently resolving complex issues while consistently achieving high customer satisfaction has earned me a reputation as a dedicated and results-driven individual. I am adept at mentoring teams and implementing process improvements to elevate service quality, and I am dedicated to fostering a collaborative team culture and driving customer retention through proactive communication and strategic problem-solving.

Throughout my career, I have developed a strong skill set that includes CRM software, strong interpersonal communication, client management, telephone and email etiquette, customer service, leadership and time management skills, grievance management, attention to detail, training and mentoring, problem-solving and conflict resolution, and root cause analysis. I am confident in my ability to leverage these skills to drive business growth and improve customer satisfaction.

I am a collaborative leader who is passionate about driving results and improving processes. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic organization.