customer success, travel consultant , Sales and Marketing , customer service
Narottam Sharma
@narottamsharma
Customer Success Manager | Cultivating Lasting Customer Relationships |
What I'm looking for
I am an experienced customer service and customer success professional with a rich background spanning 8 years. Throughout my journey, I have had the pleasure of working with clients based in the US, Canada, and Europe, gaining invaluable insights into diverse customer needs and preferences.
My primary goal is to ensure exceptional client experiences, and I take pride in delivering top-tier service that goes above and beyond expectations. I am a firm believer in the power of strong relationships and effective communication to build trust and loyalty.
With a data-driven and solution-oriented approach, I continuously seek out opportunities to optimize processes and improve customer journeys. Collaborating with cross-functional teams, I have played a key role in implementing innovative strategies that boost customer retention and propel business growth.
I am thrilled to connect with fellow professionals, industry peers, and potential collaborators on LinkedIn. Together, let's explore new possibilities, share insights, and make a meaningful impact in the realm of customer success.
Feel free to reach out for networking, partnership opportunities, or to discuss how I can contribute to your organization's customer-centric initiatives. Let's join forces and create exceptional customer experiences! 🌟🤝
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Agilite Group
Dec 2022 - Present (2 years 6 months)
Managed customer retention and provided post-sales support to ensure client satisfaction. Developed strategies to improve customer loyalty and reduce churn.
Customer Support Specialist
PrepLadder
Feb 2020 - Sep 2022 (2 years 7 months)
Provided comprehensive customer support and assisted with sales inquiries. Resolved customer issues efficiently to maintain high satisfaction levels.
Customer Service Representative
Pioneer Toyota
Jan 2017 - Jan 2020 (3 years)
Handled customer support and service requests for automotive clients. Ensured a positive customer experience through effective communication and problem-solving.
Travel Consultant
InterGlobe Technologies
Jan 2016 - Dec 2016 (11 months)
Managed sales for flights and hotels, assisting clients with travel bookings. Utilized sales techniques to achieve targets and enhance customer travel experiences.
Sales Representative
TOP BUSINESS CONSULTANCY SERVICES PRIVATE LIMITED
Jan 2014 - Sep 2014 (8 months)
Executed sales and sales management activities for various business consultancy services. Developed and maintained client relationships to drive business growth.
Education
Degrees, certifications, and relevant coursework
Sikkim Manipal University - Distance Education
Bachelor's degree, Art/Art Studies, General
2018 -
Completed a Bachelor's degree in Art/Art Studies, General through distance education. The program ran from August 2018 to October 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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