Prashant Harsh

Owned regional marketing operations and acted as project manager for NA/EMEA/APJ projects, optimized nurture programs and created SOPs to improve build quality and enablement. Led QA processes, maintained error logs, and coordinated cross-functional releases and client campaign execution.

Delivered Marketo solutions to clients within SLAs, handling data cleansing, template setup and complex nurture programs while ensuring high-quality deliverables and client satisfaction. Performed audits and integrations with webinar platforms to improve campaign reliability.

Maintained deliverable quality within budget by executing Marketo implementations, integrations, audits and client trainings; supported problem solving and attended regular client standups to recommend improvements.

Managed resources and projects to deliver marketing automation solutions on time and within budget, acted as best-practice lead for Marketo usage, and trained new team members while supporting pharmaceutical and technology clients.

Designed and executed gated content and event-linked email programs, managed change requests, and ensured timely delivery and quality of email campaigns across ESPs. Served as first point of contact for marketers and produced performance reporting.

Planned and executed end-to-end email campaigns across Marketo and other ESPs across time zones, managed escalations and quality checks, and maintained SOPs while coordinating project meetings and reporting team performance.

Researched OEM sources to produce consistent product documentation and client-specific styling for computer category product content, and generated regular performance reports.