I've worked hands-on in 300+ enterprise Adobe Marketo Engage production and sandbox instances, diagnosing campaign logic, program architecture, lead lifecycle models, and database behavior while averaging 150 cases per quarter.
I build and debug Smart Campaigns, trigger and batch campaigns, forms, landing pages, and email programs. I've executed 100+ batch and multi-touch campaigns end-to-end, including segmentation, flow logic, scheduling, and performance tracking, and resolved Salesforce and Microsoft Dynamics sync failures involving field mappings, sync rules, duplicates, and API behavior.
I also investigate REST authentication, rate-limit, and payload issues, recover email deliverability through SPF, DKIM, and DMARC remediation, and partner with Engineering, Product, and Tier 3 on critical incidents. I maintained zero DSAT across three years and consistently exceeded a 90% SLA target.
