Open to opportunities

Prajwal Patil

@prajwalpatil

Message

I resolve US customer inquiries, build client relationships, and drive sales through consultative support.

India

Message

What I'm looking for

I'm seeking a customer support or client success role where I can use CRM, communication, consultative selling, and problem-solving skills to improve customer satisfaction and deliver measurable value.

I've supported US media-product customers at Lester Infoservices Inc., resolving 50+ inquiries daily while maintaining strong first-contact resolution and customer satisfaction.

I pair empathetic complaint resolution with clear product guidance, helping reduce repeat escalations and strengthen long-term customer relationships. I was recognized as a Top Performer in October 2025 for exceeding service quality and productivity benchmarks.

Previously at Policybazaar, I built client relationships and delivered insurance product presentations that helped customers make informed purchase decisions. I used consumer behavior insights to understand needs, recommend suitable products, and support lead conversion.

I'm looking to bring my CRM, voice support, consultative selling, and problem-solving skills to a customer support or client success role where I can deliver measurable value.

Experience

Work history, roles, and key accomplishments

Customer Service Representative (US Process)

Lester Infoservices Inc.

Aug 2022 - Jun 2026 (3 years 10 months)

Resolved 50+ customer inquiries daily for US media products, maintaining high first-contact resolution and satisfaction. Sold products through needs-based recommendations and de-escalated complaints, earning a Top Performer Award in October 2025.

Customer Service Voice support Complaint Resolution Sales CRM Problem Solving Product Knowledge