Lina Roy
@linaroy
Customer service and telemarketing professional driving satisfaction and sales results.
What I'm looking for
I am a dedicated customer service and telemarketing professional with hands-on experience in inbound support and outbound sales. I have built strong customer relationships, developed customer service policies, and analyzed feedback to improve experience and quality.
At Teleperformance I maintained high customer satisfaction and earned recognition as Most Consistent Performer; at Justdial I conducted outbound sales, qualified leads, and maintained CRM records to drive conversions and report performance.
I hold a B.A. (Honours) and an M.A., completed a BFSI course from Tech Mahindra Foundation, and bring strong communication, multitasking, and CRM skills to roles focused on customer success and revenue growth.
Experience
Work history, roles, and key accomplishments
Telemarketing Executive
Justdial Limited
Jul 2024 - Present (1 year 7 months)
Conducted outbound sales calls to generate leads and close sales, qualified prospects and scheduled follow-ups, and maintained accurate CRM records to track sales performance and conversion rates.
Customer Service Associate
Teleperformance
Dec 2022 - Jun 2024 (1 year 6 months)
Built and maintained customer relationships to ensure satisfaction and adherence to company service standards; analyzed feedback to identify trends and improve customer experience. Achieved 'Most Consistent Performer' recognition in Feb 2024 while meeting quality and performance targets.
Education
Degrees, certifications, and relevant coursework
Women's College, Calcutta
Master of Arts, Arts
Completed Master of Arts from Women's College, Calcutta, awarded in 2023.
Calcutta University
Bachelor of Arts (Honours), Arts
Completed Bachelor of Arts (Honours) from Calcutta University, awarded in 2020.
Barrackpore Girl's High School
Higher Secondary Education, Higher Secondary
Completed higher secondary education at Barrackpore Girl's High School, finishing in 2016.
Tech Mahindra Foundation
Certificate, Banking, Financial Services & Insurance
Completed a course in Banking, Financial Services & Insurance through Tech Mahindra Foundation.
Availability
Location
Authorized to work in
Job categories
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