Open to opportunities

Lina Roy

@linaroy

Message

Customer service and telemarketing professional driving satisfaction and sales results.

India

Message

What I'm looking for

I seek a customer-facing role where I can combine service excellence and outbound sales to grow revenue, learn CRM best practices, and advance within a collaborative team.

I am a dedicated customer service and telemarketing professional with hands-on experience in inbound support and outbound sales. I have built strong customer relationships, developed customer service policies, and analyzed feedback to improve experience and quality.

At Teleperformance I maintained high customer satisfaction and earned recognition as Most Consistent Performer; at Justdial I conducted outbound sales, qualified leads, and maintained CRM records to drive conversions and report performance.

I hold a B.A. (Honours) and an M.A., completed a BFSI course from Tech Mahindra Foundation, and bring strong communication, multitasking, and CRM skills to roles focused on customer success and revenue growth.

Experience

Work history, roles, and key accomplishments

Current

Telemarketing Executive

Current

Justdial Limited

Jul 2024 - Present (1 year 7 months)

Conducted outbound sales calls to generate leads and close sales, qualified prospects and scheduled follow-ups, and maintained accurate CRM records to track sales performance and conversion rates.

Outbound Sales Lead Qualification CRM Telemarketing Sales Reporting Customer Relationship Management Communication MS Excel

Customer Service Associate

Teleperformance

Dec 2022 - Jun 2024 (1 year 6 months)

Built and maintained customer relationships to ensure satisfaction and adherence to company service standards; analyzed feedback to identify trends and improve customer experience. Achieved 'Most Consistent Performer' recognition in Feb 2024 while meeting quality and performance targets.