Vedgyaa Parashar

I am a dedicated customer service professional with hands-on experience delivering real-time phone support for major e-commerce platforms and coordinating service operations. I have trained and managed new hires, created team scripts, and used CRM tools to resolve inquiries efficiently.

I consistently meet performance indicators such as resolution time and quality scores while handling escalations with professionalism and accuracy. I collected customer feedback to improve product and service delivery and coordinated service appointments for technical installations.

I am pursuing a B.A. in Psychology (Hons.) and seek international opportunities where I can apply my communication skills, adaptability, and customer-first approach to support global clients and contribute to a culture of continuous improvement.