Vanshaj Verma
@vanshajverma
Experienced customer service professional focused on process improvement and training.
IndiaWhat I'm looking for
I am an experienced customer service professional with a strong track record in high-volume support centers, training, and process improvement. I consistently meet quality, productivity, compliance, and customer satisfaction targets while handling escalations and complex cases.
I have led onboarding and mentoring efforts that reduced onboarding time by 40% and implemented process changes that cut average handle time by 15%. My roles have included detailed case documentation, calendar coordination, internal communications, and collaboration across teams to close process gaps.
I bring disciplined work habits, strong organizational and communication skills, and a problem-solving mindset. I am motivated to contribute to organizational goals by improving service delivery, boosting retention, and supporting team performance.
Experience
Work history, roles, and key accomplishments
Senior Customer Care Executive
Teleperformance Global Business Pvt. Ltd.
Deliver high-quality customer support by resolving complex service issues, handling escalations, and consistently meeting quality, productivity, and satisfaction metrics while maintaining compliance and detailed case documentation.
Advisor Customer Service, CRM
Concentrix Daksh Services India Pvt. Ltd.
Handled inbound calls, maintained corporate records, and improved follow-up and tracking procedures that increased customer satisfaction by 20%, reduced complaint resolution time by 30%, and boosted sales by 15%.
CS Associate & Interim Trainer
Amazon Development Center India Pvt. Ltd.
Coordinated schedules and communications, managed multi-channel customer interactions, and trained new hires, reducing onboarding time by 40% and cutting average handle time by 15% through process improvements.
Education
Degrees, certifications, and relevant coursework
Shobhit University
Bachelor in Commerce, Commerce
Completed a Bachelor in Commerce program covering core commerce and business subjects.
Dehradun Public School
High School Graduate, General Secondary Education
Completed secondary school education (High School Graduate) with a focus on general academic curriculum.
Availability
Location
IndiaAuthorized to work in
Job categories
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