vedgyaa parashar

I am a dedicated customer service professional with hands-on experience supporting global clients for major e-commerce platforms. I consistently deliver real-time phone support, use CRM tools effectively, and maintain high customer satisfaction through empathy and ownership.

At Ample Links I trained and managed new hires, created team scripts, and coordinated service appointments for solar installations while documenting feedback to improve delivery. I developed escalation tracking and complaint-resolution skills in a tech-driven service environment.

At Amazon I handled escalated issues, met performance indicators like resolution time and quality scores, and contributed to team success by maintaining top-tier satisfaction metrics. I leverage product knowledge and clear communication to improve customer retention.

I am pursuing a B.A. (Psychology Hons.) and seek international opportunities where I can apply my service experience, cross-cultural adaptability, and commitment to professional growth in customer-experience roles.