Rajneesh Khajuria
@rajneeshkhajuria
I resolve international customer issues across voice, email, CRM, and remote support.
IndiaWhat I'm looking for
I've led end-to-end customer support operations at AnalytIQ Infoserv for international software clients, improving CRM workflows to reduce response time by approximately 25%.
I resolve escalations across phone, email, and virtual meetings while supporting renewals, retention, and long-term customer relationships. I collaborate with sales, technical support, and product teams, and coach support staff to maintain service quality.
Previously, I onboarded enterprise customers at Cvent and handled high-volume international customer calls at Mphasis, resolving billing, account, order, and technical support issues while meeting quality metrics.
Experience
Work history, roles, and key accomplishments
Customer Service Lead
AnalytIQ Infoserv Pvt. Ltd.
Jan 2018 - Mar 2025 (7 years 2 months)
Managed end-to-end customer support operations for international software clients, resolving escalations and maintaining high satisfaction. Implemented CRM workflow improvements that reduced response time by approximately 25%.
Assistant Manager – Customer Service
SS Engineers
Jan 2012 - Jan 2015 (3 years)
Handled customer queries, complaints, and service coordination while mentoring support staff and improving service quality. Coordinated logistics and vendor communication to maintain customer satisfaction.
Onboarded enterprise customers and supported software adoption through product demonstrations and implementations. Collected customer feedback to improve support processes.
Customer Service Representative
Mphasis India
Jan 2006 - Jan 2008 (2 years)
Handled high-volume inbound customer calls for international customers, resolving billing, account, order, and technical support issues while meeting quality metrics.
Education
Degrees, certifications, and relevant coursework
Srinivas College of Hotel Management
Bachelor of Hotel & Motel Management, Hotel Management
Pursued a Bachelor of Hotel & Motel Management degree.
RS Jagriti Niketan Sr. Sec. School
Intermediate, Science
Completed Intermediate education with a focus on Science.
Sainik School Nagrota
Matriculation, Science
Completed Matriculation with a focus on Science.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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