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Ramesh MeelRM
Open to opportunities

Ramesh Meel

@rameshmeel

Customer Service Executive focused on de-escalation, training, and measurable customer satisfaction improvements.

India
Message

What I'm looking for

I’m looking for a role where I can handle complex inquiries with calm de-escalation, support escalations, and improve processes using metrics and reporting—while training others to deliver a memorable, customer-centered experience.

I’m a skilled customer service professional with successful client services, management, and leadership experience. I’m dedicated to bettering the customer experience through reliable product education, timely assistance, helpful feedback, and respectful conflict management.

Across roles as a Customer Support Executive, I’ve handled complex customer inquiries, resolved escalated and upset calls, and served as the escalation point for major issues. I identify opportunities to improve the customer experience, deliver training to new hires, develop and monitor customer service metrics, and use strong analytical and problem-solving skills to create effective solutions.

I enjoy working with people and building long-lasting relationships and product loyalty. I bring energy, patience, and clear communication, and I focus on continuous improvement—reworking service policies to be more customer-centered and using trend detection and reporting to raise customer satisfaction and retention.

Experience

Work history, roles, and key accomplishments

FR

Customer Support Executive

Freelancer

Sep 2021 - Jul 2022 (10 months)

Resolved customer inquiries via phone and email, consistently exceeding targets. Pioneered follow-up systems for unsatisfied customers and introduced a more efficient call script that helped reduce customer churn and improve customer satisfaction.

Education

Degrees, certifications, and relevant coursework

MA

Maharshi Dayanand Saraswati Ajmer

Bachelor Of Science , Mathematics

2021 -

Grade: A

Activities and societies: Na

Tech stack

Software and tools used professionally

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