Open to opportunities

Waris Gulzar

@warisgulzar

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Customer-focused support professional with Amazon experience delivering accurate, patient solutions.

India

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What I'm looking for

I seek a customer service role in a collaborative environment where I can use strong communication and problem-solving skills to improve satisfaction and grow professionally.

I am a dedicated customer service professional with hands-on experience as a Customer Service Associate on Amazon, where I assisted customers with orders, account issues, refunds, and product inquiries.

I consistently resolved complaints with patience and professionalism, maintained high service ratings, and met performance targets through clear, accurate communication.

My strengths include staying calm under pressure, being a quick learner, and approaching challenges with a positive attitude and responsibility.

I am seeking a role in customer service where I can apply my communication, problem-solving, and client-handling skills to improve customer satisfaction and contribute to team goals.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon

Assisted customers with orders, account issues, refunds, and product inquiries, maintaining high service ratings and meeting performance targets through patient, professional resolution of complaints.

Customer Service Communication Problem Solving Multitasking Time Management CRM

Education

Degrees, certifications, and relevant coursework

Government Degree College Bijbehara

Bachelor of Arts, Arts

2021 - 2024

Pursued a Bachelor of Arts degree at Government Degree College Bijbehara from 2021 to 2024, focusing on coursework relevant to humanities and liberal arts.