Open to opportunities

Deepak Singh Jadon

@deepakjadon

I resolve complex e-commerce customer escalations while improving satisfaction, retention, and first-contact resolution.

India

Message

What I'm looking for

I'm looking for a customer experience or client relations role where I can resolve complex customer issues, improve satisfaction and retention, work with CRM-driven processes, and contribute in a fast-paced, SLA-focused environment.

At Teleperformance supporting Flipkart.com, I handled high-volume inbound customer support and complex voice escalations, logging, investigating, and resolving inquiries through enterprise CRM tools. I consistently maintained CSAT above 92% while meeting QA and SLA expectations.

I've also managed insurance client relationships end to end, from needs assessments and consultative selling to renewals and claims support. I bring nearly a decade of client relations experience, strong retention focus, and practical problem-solving across logistics, billing, order, and policy concerns.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

Teleperformance

Mar 2021 - Feb 2025 (3 years 11 months)

Provided inbound voice support and complex escalation resolution for Flipkart.com, consistently achieving CSAT scores above 92% and optimizing AHT while adhering to SLA and QA metrics.

Enterprise CRM CSAT AHT Optimization Ticketing Data Entry SLA QA Active Listening Empathy Context Switching

Insurance Agent & Client Relations Specialist

General Insurance Sector

Jan 2014 - Dec 2019 (5 years 11 months)

Managed the complete client journey, conducting needs assessments to match individuals with customized general insurance products and growing the local client base through consultative selling and relationship management.

Consultative Selling Customer Relationship Management Needs Assessment Claims Support Business Development Portfolio Management Networking