Looking for a job

Gopal Dubey

@gopaldubey

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Customer service professional with 3+ years in call centers, resolving issues and boosting satisfaction.

India

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What I'm looking for

I’m looking for a fast-paced role where I can handle customer inquiries, solve complex issues, and own ticket follow-ups—while growing into an SME and improving customer experience with a supportive team.

I’m a Customer Service Representative with over 3 years in fast-paced customer service and call center environments, supporting international customers and handling high call volumes. I’m personable and relationship-focused, and I help customers by listening closely, articulating product benefits, and solving problems that improve satisfaction.

At Amazon Development Centre India and Telus International, I resolved inquiries, managed orders, and improved customer experience—earning a “Top performer” award twice and mentoring 5 new hires. As an SME, I supported process development and helped launch a new onboard GuruGobindSinghIndraprastha process, while consistently creating tickets and following up to ensure concerns are fully resolved, including timely replacement of damaged or missing products.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Amazon Development Centre India

Oct 2023 - Present (2 years 7 months)

Resolved customer inquiries and managed orders, ensuring timely replacement of damaged or missing products. Created and followed up on tickets for unresolved concerns to drive resolution and improve customer experience.

Customer Service Call Center Support Order Management Multitasking Customer Experience

Customer Service Representative

TELUS International

May 2022 - Jun 2023 (1 year 1 month)

Handled an average of 100 calls per day, answering customer inquiries and providing new product information while solving issues. Earned the “Top performer” award twice and mentored 5 new hires, using ticket creation and follow-up to close unresolved concerns.

Customer Service Customer Relationship Management Performance Coaching Mentoring Time Management