Pragati Sharma
@pragatisharma3
Seasoned Salesforce consultant and data analyst driving CRM efficiency and sales growth.
United KingdomWhat I'm looking for
I am a seasoned Salesforce consultant and data analyst with over six years managing CRM systems across the tech and financial services sectors. I combine deep Salesforce administration skills with proficiency in Apex, Visualforce, Lightning and Einstein Analytics to deliver measurable business outcomes.
My work has driven substantial results, including a 30% increase in sales productivity at TechCorp, a 32% uplift in customer conversions through root-cause analysis, and a 25% improvement in data accuracy from a data warehouse implementation. I also led migrations and platform projects for hundreds to thousands of users with strong adoption and zero downtime outcomes.
I build dashboards and analytics using Tableau, Power BI, Looker, SQL, Python and Google BigQuery to translate data into actionable insights, saving significant operational hours and informing retention and pricing strategies. I am experienced in CPQ, ERP integrations, data migration and maintaining data quality and security across Salesforce implementations.
I am motivated by solving complex CRM and data problems, improving user experience, and partnering with cross-functional teams to align technical solutions with business goals. I hold Salesforce Administration and Lean Six Sigma certifications and am eligible to work full-time under the Tier 2 visa scheme.
Experience
Work history, roles, and key accomplishments
Business Analyst - Salesforce
Fortray Global
Nov 2024 - Present (10 months)
Perform comprehensive business and system analysis for Salesforce, delivering dashboards and automation that improved project efficiency by 30% and introduced 8 new metrics and 11 solution improvements.
Data Analyst
London School Of Informatics
Aug 2023 - Present (2 years 1 month)
Built data models and a data warehouse that improved data accuracy by 25% and developed reporting that boosted conversions by 32% while saving ~90 hours monthly through automated reporting.
Salesforce Consultant
London School Of Informatics
Aug 2024 - Nov 2024 (3 months)
Managed Salesforce instance administration, development, integrations and user training for 500+ users, sustaining optimal performance and adoption through regular enhancements.
Data Analyst & Salesforce Consultant
Toushini Buildtech
Feb 2022 - Feb 2023 (1 year)
Led Salesforce data quality and contract management implementations, reducing data errors 20% and contract approval time 40%, and delivered analytics that increased web traffic and revenue.
Senior Manager - Business Analyst
Crest Digital Ltd.
Apr 2020 - Jan 2022 (1 year 9 months)
Led CRM migration to Salesforce and developed dashboards and reporting that increased process efficiency 24% and improved sales forecast accuracy by 20%.
Assistant Manager - Business
Indus Towers Ltd.
Sep 2015 - Apr 2020 (4 years 7 months)
Applied TQM and process modeling to improve operations, led Power BI reporting and vendor projects that achieved 35% cost savings and supported key accounts.
Business Manager
Usha General
Dec 2014 - Jul 2015 (7 months)
Managed business operations and sales efforts to drive growth and operational performance across the organization.
Senior Executive - Account Manager
R S Component & Controls
Dec 2010 - Apr 2011 (4 months)
Managed key accounts and delivered customer-focused solutions to support sales and retention objectives.
Team Lead
I-energizer
Jan 2010 - Nov 2010 (10 months)
Led a team to deliver customer service and account management targets while improving process efficiency.
Senior Executive - Account Manager
Bharti Airtel
Sep 2007 - Jan 2009 (1 year 4 months)
Managed accounts and supported revenue and collection optimization initiatives across corporate clients.
Education
Degrees, certifications, and relevant coursework
Arni University
Master in Business Administration, Business Administration
2011 - 2013
Completed a Master in Business Administration focusing on business and management topics from May 2011 to May 2013.
VBS Purvanchal University
Bachelor in Arts, Arts
Completed a Bachelor in Arts degree with coursework in arts and related subjects.
Aptech Computer Education
Bachelor of Technology Diploma, Computer Science / Information Technology
Completed a Bachelor of Technology diploma program in computing-related subjects.
BIBCS (The Chartered Institute for IT)
Business Analyst Certification, Business Analysis
Completed a Business Analyst certification through BCS to validate business analysis skills and practices.
SASalesforce
Salesforce Administration Certification, Salesforce Administration
Certified in Salesforce Administration demonstrating skills in Salesforce configuration, administration, and platform features.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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