Priyank Dimri

Leading CRM functional activities and serving as a senior Salesforce business analyst.

Worked as a Salesforce business analyst supporting CRM operations.

Managed enterprise Salesforce CRM sales cloud and marketing cloud, working with sales, marketing, and operations teams to drive sales and improve customer retention.

Managed stakeholders, elicited requirements, performed gap analysis, and suggested process improvements. Created business requirement documents and user stories, liaising with UI/UX, DEV, QA, and DB teams.

Managed user creation and maintenance, configured standard objects, and worked on marketing automation applications like Pardot, Marketo, and Iterable.

Worked on Salesforce automation tools, managed sandboxes and deployments, handled data management and migration, and provided training to stakeholders.

Worked as a Tier 2 customer success agent for Salesforce support, resolving cases and handling data management issues.

Member of the Customer Support Desk team under Infrastructure Services, handling ITIL processes like incident, change, and request management.

Worked as a Network Engineer for Sprint Telecom, performing WCDMA remote testing and provisioning on T1 technology.

Engineer's Degree in Information Technology from D.I.E.T. Mohali, Punjab, completed in 2010.