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Open to opportunities

Lucy Lynch

@lucylynch

Results-driven Salesforce Business Analyst with 10+ years of experience.

United Kingdom
Message

What I'm looking for

I am looking for a role that values innovation and collaboration, where I can leverage my Salesforce expertise to drive impactful solutions and foster team growth.

I am a results-driven Salesforce Business Analyst with over 10 years of experience in delivering digital transformation and scalable CRM solutions. My expertise lies in leading cross-functional Agile teams, managing complex product roadmaps, and aligning Salesforce technology with strategic goals. I hold four Salesforce certifications, including Administrator and Business Analyst, which have equipped me with the skills to bridge the gap between business needs and technical solutions.

Throughout my career, I have successfully spearheaded initiatives that have increased customer retention by 15% and improved internal efficiency through scalable process automation. My role as Acting Product Owner at Ark Curriculum Plus involved overseeing a highly customized Salesforce ecosystem supporting over 20,000 users. I am adept at stakeholder engagement, process optimization, and data-driven decision-making, ensuring maximum value is delivered across the product lifecycle.

Experience

Work history, roles, and key accomplishments

AP
Current

Salesforce Business Analyst / Administrator

Ark Curriculum Plus

Aug 2022 - Present (2 years 11 months)

Acted as Product Owner for a complex Salesforce ecosystem, overseeing solution delivery and integration with third-party platforms for over 20,000 users. Spearheaded the delivery of a Renewal Risk prediction model, increasing customer retention by 15%.

Education

Degrees, certifications, and relevant coursework

RC

Richmond Upon Thames College

HNC, Construction & Built Environment

Completed a Higher National Certificate in Construction & Built Environment. This program provided a foundational understanding of construction principles and practices.

KC

Kingston College

BTEC, Applied Sciences

Undertook a BTEC in Applied Sciences, focusing on practical applications of scientific principles. This course developed analytical and problem-solving skills.

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