Lucy Lynch
@lucylynch
Results-driven Salesforce Business Analyst with 10+ years of experience.
What I'm looking for
I am a results-driven Salesforce Business Analyst with over 10 years of experience in delivering digital transformation and scalable CRM solutions. My expertise lies in leading cross-functional Agile teams, managing complex product roadmaps, and aligning Salesforce technology with strategic goals. I hold four Salesforce certifications, including Administrator and Business Analyst, which have equipped me with the skills to bridge the gap between business needs and technical solutions.
Throughout my career, I have successfully spearheaded initiatives that have increased customer retention by 15% and improved internal efficiency through scalable process automation. My role as Acting Product Owner at Ark Curriculum Plus involved overseeing a highly customized Salesforce ecosystem supporting over 20,000 users. I am adept at stakeholder engagement, process optimization, and data-driven decision-making, ensuring maximum value is delivered across the product lifecycle.
Experience
Work history, roles, and key accomplishments
Salesforce Business Analyst / Administrator
Ark Curriculum Plus
Aug 2022 - Present (2 years 11 months)
Acted as Product Owner for a complex Salesforce ecosystem, overseeing solution delivery and integration with third-party platforms for over 20,000 users. Spearheaded the delivery of a Renewal Risk prediction model, increasing customer retention by 15%.
Operations Manager
Star Movement
Jun 2018 - Jun 2020 (2 years)
Managed end-to-end global business operations, focusing on process optimization and system adoption to support a fast-scaling organization. Implemented field service and RevOps systems, significantly enhancing operational throughput and doubling turnover in one year.
Sales Operations / Production Coordinator
80six
May 2017 - Jun 2018 (1 year 1 month)
Supported sales and production teams through Salesforce customization and operational refinement. Configured Salesforce for core sales workflows and integrated external systems like Mailchimp and Xero.
Business Systems Analyst
BAM Construction
Nov 2007 - May 2017 (9 years 6 months)
Led project systems design, implementation, and governance across multiple large-scale construction projects. Designed bespoke systems and data workflows, managing full lifecycles from discovery to handover.
Education
Degrees, certifications, and relevant coursework
Richmond Upon Thames College
HNC, Construction & Built Environment
Completed a Higher National Certificate in Construction & Built Environment. This program provided a foundational understanding of construction principles and practices.
Kingston College
BTEC, Applied Sciences
Undertook a BTEC in Applied Sciences, focusing on practical applications of scientific principles. This course developed analytical and problem-solving skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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