Open to opportunities

Lucy Lynch

@lucylynch

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Results-driven Salesforce Business Analyst with 10+ years of experience.

United Kingdom

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What I'm looking for

I am looking for a role that values innovation and collaboration, where I can leverage my Salesforce expertise to drive impactful solutions and foster team growth.

I am a results-driven Salesforce Business Analyst with over 10 years of experience in delivering digital transformation and scalable CRM solutions. My expertise lies in leading cross-functional Agile teams, managing complex product roadmaps, and aligning Salesforce technology with strategic goals. I hold four Salesforce certifications, including Administrator and Business Analyst, which have equipped me with the skills to bridge the gap between business needs and technical solutions.

Throughout my career, I have successfully spearheaded initiatives that have increased customer retention by 15% and improved internal efficiency through scalable process automation. My role as Acting Product Owner at Ark Curriculum Plus involved overseeing a highly customized Salesforce ecosystem supporting over 20,000 users. I am adept at stakeholder engagement, process optimization, and data-driven decision-making, ensuring maximum value is delivered across the product lifecycle.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Business Analyst / Administrator

Current

Ark Curriculum Plus

Aug 2022 - Present (3 years 10 months)

Acted as Product Owner for a complex Salesforce ecosystem, overseeing solution delivery and integration with third-party platforms for over 20,000 users. Spearheaded the delivery of a Renewal Risk prediction model, increasing customer retention by 15%.

Salesforce Sales Cloud Service Cloud Agile Product Ownership Data Visualization UAT Data Governance

Operations Manager

Star Movement

Jun 2018 - Jun 2020 (2 years)

Managed end-to-end global business operations, focusing on process optimization and system adoption to support a fast-scaling organization. Implemented field service and RevOps systems, significantly enhancing operational throughput and doubling turnover in one year.

Operations Management Process Optimization Rev Ops Business Development Strategic Planning

Sales Operations / Production Coordinator

80six

May 2017 - Jun 2018 (1 year 1 month)

Supported sales and production teams through Salesforce customization and operational refinement. Configured Salesforce for core sales workflows and integrated external systems like Mailchimp and Xero.

Salesforce Configuration Sales Operations Production Coordination Mailchimp Xero Data Analytics Workflow Optimization Supplier Management

Business Systems Analyst

BAM Construction

Nov 2007 - May 2017 (9 years 6 months)

Led project systems design, implementation, and governance across multiple large-scale construction projects. Designed bespoke systems and data workflows, managing full lifecycles from discovery to handover.

Business Systems Analysis Project Management Systems Design Workflows User Training Requirements Gathering Process Mapping Compliance Governance

Education

Degrees, certifications, and relevant coursework

Richmond Upon Thames College

HNC, Construction & Built Environment

Completed a Higher National Certificate in Construction & Built Environment. This program provided a foundational understanding of construction principles and practices.

Kingston College

BTEC, Applied Sciences

Undertook a BTEC in Applied Sciences, focusing on practical applications of scientific principles. This course developed analytical and problem-solving skills.