Open to opportunities

Muhammad Umer

@muhammadumer9

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Certified Salesforce professional with expertise in CRM solutions.

United Kingdom

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and continuous learning in a dynamic environment.

I am a certified Salesforce professional with hands-on experience in administration, automation, and platform customization. My proven track record includes delivering scalable CRM solutions that enhance user experience across diverse business domains. I excel in maintaining secure environments and collaborating with stakeholders to drive continuous platform improvement.

Currently, I work as a Salesforce Administrator at Inertia Soft Pvt. Ltd., where I manage user lifecycle processes and customize Salesforce objects to align with business requirements. My previous role as an Associate Technical Consultant at Asra Soft allowed me to develop a Salesforce Sales Cloud CRM project, optimizing the end-to-end sales process for a B2B SaaS company.

With a strong educational background, including an MSc in Computer Science from De Montfort University, I am passionate about leveraging technology to improve business operations. My academic project on the impact of AI in CRMs further underscores my commitment to innovation in the field.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Administrator

Current

Inertia Soft Pvt. Ltd.

Mar 2025 - Present (3 months)

Managed user lifecycle processes, including account provisioning, role assignments, and deactivations, ensuring appropriate access across the platform. Configured and maintained profiles, permission sets, role hierarchies, and sharing rules to enforce secure and scalable access control.

Salesforce Administration Automation Data Integrity

Associate Technical Consultant

Asra Soft

Feb 2022 - Jan 2023 (11 months)

Developed a Salesforce Sales Cloud CRM project for a B2B SaaS company, automating the end-to-end sales process using Flows, Approval Processes, and Validation Rules. Assisted in implementing a product configuration solution using Salesforce Industries CPQ and Enterprise Product Catalog (EPC).

Salesforce Sales Cloud Flow Salesforce CPQ Enterprise Product Catalog Product Configuration

Graduate Salesforce Administrator

Asra Soft

Feb 2021 - Jan 2022 (11 months)

Automated processes using Flows, Validation Rules, and Approval Processes, reducing manual effort and improving accuracy. Created and customized dashboards and reports to provide actionable insights and support data-driven decision-making.

Salesforce Automation Flow Dashboard And Reports Data Migration Apex Jira GitHub

Education

Degrees, certifications, and relevant coursework

De Montfort University

MSc: Computer Science, Computer Science

Grade: Merit

Completed a Master of Science in Computer Science, achieving a Merit. Focused on key areas such as Business Analysis & Modelling and Enterprise Architecture. Undertook a dissertation on the 'Impact of Artificial Intelligence on Sales & Marketing in CRMs'.

NED University of Engineering & Technology

Bachelor of Engineering: Electrical & Computer Engineering, Electrical & Computer Engineering

Grade: Distinction

Earned a Bachelor of Engineering in Electrical & Computer Engineering with Distinction. Key coursework included Data Structure & Algorithms, Programming, and Communication Networks.