Open to opportunities

Hathaichanok Samankul

@hathaichanoksamankul

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Results-driven Salesforce Support professional with 5 years of experience.

United Kingdom

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What I'm looking for

I am looking for a collaborative environment where I can leverage my Salesforce expertise and contribute to impactful data-driven projects.

I am a results-driven Salesforce Support professional with over five years of experience in providing technical assistance and solutions across multiple Salesforce Clouds. My passion lies in leveraging data to solve complex problems and support organizational goals. I have honed my skills in data cleaning, data analysis, and creating comprehensive reports, which I believe are essential for driving business success.

In my recent role as a Salesforce Product Analyst at Cognizant Technology Solutions, I gathered and documented detailed data management requirements, translating business processes into effective Salesforce product configurations. I developed clear user stories and managed the product backlog in collaboration with development teams, ensuring that our solutions aligned with business objectives. My leadership experience as a Salesforce Support Lead allowed me to guide a team, prioritize support tickets, and analyze support data to identify trends and areas for improvement.

With certifications as a Salesforce Administrator, Service Cloud Consultant, and Sales Cloud Consultant, I am well-equipped to oversee data management and troubleshoot technical issues. I am eager to contribute my expertise in data analysis to a dynamic team and help achieve business success.

Experience

Work history, roles, and key accomplishments

Salesforce Product Analyst

Cognizant Technology Solutions

Nov 2022 - May 2024 (1 year 6 months)

Gathered and documented detailed requirements, analyzing business processes to translate them into Salesforce product configurations and functionalities. Developed clear user stories, acceptance criteria, and detailed use cases, while prioritizing and managing the product backlog in collaboration with development teams.

Requirements Gathering Data Analysis User Stories Backlog Management Salesforce Configuration Business Process Analysis Product Management Communication Skills

Salesforce Support Lead

Cognizant Technology Solutions

May 2021 - Aug 2022 (1 year 3 months)

Led a team of Salesforce support professionals, providing guidance, training, and mentorship, and assigning/prioritizing support tickets to ensure timely resolution. Served as the primary point of contact for business and stakeholders, ensuring solutions aligned with business objectives. Analyzed support data to identify recurring issues, areas for improvement, and trends, providing regular report

Team Leadership Support Management Reporting Data Analysis Salesforce Support Problem Solving

Salesforce Support

Cognizant Technology Solutions

Apr 2019 - May 2021 (2 years 1 month)

Oversaw data imports and exports, ensuring data accuracy and integrity, and monitored data quality while performing necessary data clean-ups. Diagnosed and resolved technical issues with Salesforce functionality, including errors, performance issues, and system bugs.

Data Management Data Quality Troubleshooting Salesforce Functions Data Cleaning Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Leeds

MEng, BSc, Computer Science

Studied Computer Science at the University of Leeds, completing both a Master of Engineering and a Bachelor of Science degree. Gained comprehensive knowledge in various aspects of computer science.

York College

BTEC Level 3 Extended Diploma, IT (Software Development)

Completed a BTEC Level 3 Extended Diploma in IT with a focus on Software Development at York College. Developed foundational skills in software development and information technology.