Open to opportunities

Sonoi Miah

@sonoimiah

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Salesforce certified administrator and solution-driven business analyst.

United Kingdom

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a Salesforce certified administrator and a solution-driven business and systems analyst with extensive experience in digital change management. My expertise lies in gathering requirements and designing, developing, and implementing solutions that align with business objectives. I pride myself on being self-motivated and capable of prioritizing tasks effectively, whether working independently or as part of a team.

Throughout my career, I have excelled in building lasting relationships with colleagues and stakeholders. My proactive approach allows me to support and motivate others in a positive, creative, and inspiring manner. I have a proven track record of managing Salesforce CRM changes, conducting requirement analysis, and providing technical support to reduce system downtime. I am passionate about leveraging technology to drive business success and am always eager to learn and grow in my field.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Administrator

Current

Verisk Maplecroft

Feb 2023 - Present (2 years 4 months)

Administered Salesforce CRM, including user management, SSO, and integration with various marketing and sales platforms. Provided end-to-end technical support, resolved business-critical system downtime, and designed and delivered Salesforce solutions.

Salesforce Reports Dashboards Sales Engagement Root Cause Analysis Solution Design

Salesforce Business Analyst

Morrison Utility Service

Apr 2020 - Present (5 years 2 months)

Managed Salesforce CRM changes, including requirement gathering, testing, and deployment, while serving as a client point of contact for process improvements. Administered Salesforce, created reports and dashboards, and built custom applications with flows and validation rules.

Salesforce CRM Requirements Gathering Deployment Process Improvement Root Cause Analysis Flow Reports Dashboards

Education

Degrees, certifications, and relevant coursework

London Metropolitan University

Bachelor of Arts, Business Economics and Finance

Grade: 2.1

Completed a Bachelor of Arts with Honours in Business Economics and Finance. The curriculum covered core economic principles, financial markets, and business analysis.

London Metropolitan University

Access Course, Business

Grade: Distinction

Undertook an Access Course in Pathway to Business, achieving a Distinction. This program provided foundational knowledge and prepared for higher education in business.