Ajay Arokiyappa

I am a Salesforce Certified Administrator with 3+ years of hands-on experience supporting Sales and Service Cloud environments, focused on improving operational efficiency and user experience through configuration, automation, and data quality initiatives. I deliver measurable results by designing scalable data models, building Flows and approval processes, developing reports and dashboards, and providing first-line operational support and user training.

I have supported regulated environments and large enterprise clients, ensuring audit readiness and security compliance while collaborating with stakeholders to translate business and regulatory needs into CRM change requests. I hold an MSc in Management and Business Analytics and bring practical experience in Apex, SOQL/SOSL, basic LWC, Tableau, and agile delivery to drive adoption and continuous improvement.