Open to opportunities

Sara Jaffar

@sarajaffar

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Skilled Certified Salesforce.com Administrator / Specialist

United Kingdom

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What I'm looking for

Looking to transfer my experience for the benefit of an organization in a Salesforce Technical Specialist/Consultant role, where I can utilize my skills and expertise to deliver high-quality solutions and drive business growth.

As a seasoned Salesforce professional with over 8 years of experience in administration, configuration, data management, and customization of Salesforce CRM, I have developed a strong track record of project management using Agile methodology. With a broad experience of over 10 years in the technology sector, I possess excellent working knowledge of Salesforce packages and customizations, backed by various certifications.

I have a proven ability to build strong working relationships with colleagues across the organization and thrive in deadline-driven sales environments. With a strong background in project management, I am confident in my ability to transfer my experience to benefit an organization in a Salesforce Technical Specialist/Consultant role.

Throughout my career, I have demonstrated expertise in Salesforce.com, including Sales Cloud, Service Cloud, CPQ, and Experience Cloud, as well as proficiency in various bug tracking tools, deployment tools, and scripting and automation tools. I am committed to delivering high-quality solutions that meet required standards and exceed customer expectations.

Experience

Work history, roles, and key accomplishments

Salesforce Product Specialist

AGCO Corporation

Jul 2024 - Aug 2024 (1 month)

Provided support as a Salesforce Specialist within the Sales Cloud/CPQ/Experience cloud implementation team. Reviewed existing business processes, identified improvements, and built and maintained Salesforce applications. Managed deployment from Sandbox to Production using Copado.

Salesforce Sales Cloud CPQ Data Analysis

Salesforce Consultant

Arm Ltd

Mar 2023 - Jan 2024 (10 months)

Provided support as a Salesforce Consultant within the Sales Cloud CPQ project implementation team. Involved in projects including new business flow and advanced approval rules, and provided quality production support across Salesforce environments.

Salesforce CPQ Data Manipulation

Salesforce Functional Consultant

Deloitte

Mar 2021 - Feb 2022 (11 months)

Supported as a Technical BA/Salesforce Support Analyst to over 300 users. Involved in onboarding projects and case lifecycle management improvements, while building strong relationships with internal business partners.

Salesforce Technical Management User Support Automation

Salesforce Administrator

Electrorent

Sep 2018 - Dec 2020 (2 years 3 months)

Provided support as a Salesforce.com administrator to over 300 users. Managed configurations, implementations, and support for Sales Cloud and CPQ, while performing data manipulation activities.

Salesforce Sales Cloud CPQ Data Loader Configuration Management

Salesforce Administrator

TES Global

Jul 2016 - Jul 2018 (2 years)

Supported as a Salesforce.com administrator to over 600 users. Configured page layouts, workflows, and custom fields, while managing multiple sandbox environments and deploying components.

Salesforce Configuration Workflow Management Data Loader Customer Management

Salesforce QA

Tes Global

Oct 2013 - Jan 2015 (1 year 3 months)

Worked as a Salesforce QA, ensuring quality and performance of Salesforce applications through rigorous testing and validation processes.

Salesforce Quality Assurance Testing Validation

Senior Salesforce Test Engineer

Truphone Ltd

Apr 2010 - Oct 2013 (3 years 6 months)

Led testing efforts for Salesforce applications, ensuring functionality and performance met business requirements through comprehensive test strategies.

Salesforce Test Engineering Test Strategy Functional Testing Automation Testing