PDPourab Das
@pourabdas
MBA professional in Innovation and HR, delivering customer support excellence and process improvement.
IndiaWhat I'm looking for
I am an MBA in Innovation, Entrepreneurship and Venture Development with hands-on experience in high-volume customer support and human resources. I consistently meet performance targets, maintain high service quality, and have been recognized with an employee-of-the-month award and formal appreciations for productivity and service.
I have practical exposure across incubation (textile), BFSI customer support, and IT HR functions through internships, and strong skills in MS Office, communication, leadership, employee data management, and HR management. I seek roles where I can apply process improvement, customer-centric problem solving, and my HR knowledge to add measurable value.
Experience
Work history, roles, and key accomplishments
ILProcess Executive
Infosys BPM Private Limited
Jun 2025 - Present (7 months)
Manage high-volume customer support calls meeting target AHT while maintaining quality and customer satisfaction; identify and escalate recurring issues and maintain up-to-date project and product knowledge. Awarded Employee of the Month for September and received formal appreciation for service quality and productivity.
Education
Degrees, certifications, and relevant coursework
Excel Engineering College
Master of Business Administration, Innovation, Entrepreneurship and Venture Development
2023 - 2025
Grade: 9 CGPA
Completed an MBA in Innovation, Entrepreneurship and Venture Development with a 9.0 CGPA.
UBUniversity of North Bengal
Bachelor of Business Administration, Human Resources
2020 - 2023
Grade: 7.6 CGPA
Completed a Bachelor of Business Administration with specialization in Human Resources, earning a 7.6 CGPA.
HB Vidyapith Siliguri
Higher Secondary Certificate, Commerce
2019 - 2020
Grade: 8.2 CGPA
Completed Higher Secondary Certificate (Commerce stream) with an 8.2 CGPA.
Darjeeling Public School, Siliguri
Secondary School Certificate, General
2018 - 2018
Grade: 7.8 CGPA
Completed Secondary School Leaving Certificate with a 7.8 CGPA.
Availability
Location
IndiaAuthorized to work in
Job categories
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