Open to opportunities

Harshita Singh Tare

@harshitasinghtare

Message

Experienced process specialist focused on quality management and training.

India

Message

What I'm looking for

I seek a role that values process improvement and offers growth opportunities.

I am a dedicated process specialist with over 8 years of experience in quality management and customer service. My journey has been marked by a commitment to optimizing processes and enhancing operational efficiency. At Infosys, I conducted comprehensive audits and trained teams on quality procedures, leading to a 15% improvement in quality metrics. My role as the main point of contact for client interactions has honed my skills in aligning business requirements with quality standards.

Previously, at Convergys, I excelled as a Customer Service Agent and later as a Senior Quality Analyst for Microsoft. I successfully enhanced customer satisfaction scores by 20% and implemented scrubbing techniques that reduced processing time by 25%. My ability to educate team members on quality and compliance has consistently resulted in improved performance and productivity. I am passionate about fostering a culture of excellence and continuous improvement in every team I work with.

Experience

Work history, roles, and key accomplishments

Process Specialist

Infosys

Jan 2022 - Jan 2023 (1 year)

As a Process Specialist at Infosys, I conducted comprehensive audits for chats and calls to enhance quality standards. I trained the team on quality procedures, served as the main client contact, and collaborated on audit forms, achieving a 15% improvement in quality metrics.

Auditing Process Improvement Quality Management Communication Skills Leadership Compliance Process Optimization

Customer Service Agent

Convergys

Jan 2016 - Jan 2022 (6 years)

In my role as a Customer Service Agent at Convergys, I provided exceptional support across various channels, consistently exceeding performance targets and enhancing customer satisfaction through effective communication and problem resolution.

Customer Support Performance Metrics Communication Skills Problem Solving Team Collaboration Customer Satisfaction Time Management Conflict Resolution

Sr. Quality Analyst

Convergys

Jan 2016 - Jan 2022 (6 years)

As a Sr. Quality Analyst, I improved customer satisfaction scores by 20% through feedback from call listening sessions. I implemented scrubbing techniques to reduce processing time by 25% and facilitated quality training sessions for team members.

Quality Analyst Customer Satisfaction Process Scrubbing Client Meetings Compliance Strategic Development