pravesh Kumar
@praveshkumar1
Customer support and operations professional with 4+ years handling documentation, verification, and issue resolution.
IndiaWhat I'm looking for
I’m an operations and customer support professional with 4+ years of experience across high-volume service environments. I support customers through live chat, review customer information, maintain accurate records, identify discrepancies, and resolve service requests while following operational guidelines.
In my Process Associate role, I reviewed customer documentation for completeness, accuracy, and compliance. I verified customer information, flagged documentation gaps, communicated requirements and process updates, and handled confidential customer information with care. I also supported process quality initiatives and contributed to efficient workflow management.
Previously, as a Customer Support Executive, I delivered professional issue resolution and adhered to quality and compliance standards. I applied structured problem-solving to address customer concerns, escalated complex cases to the right teams for timely resolution, and stayed accurate and professional in fast-paced customer interactions. I also pursued a BCA (2016–2020) and continued self-learning in financial market analysis and risk management.
Experience
Work history, roles, and key accomplishments
Customer Service Rep-Entry-Ops
Target India
Aug 2025 - Jan 2026 (5 months)
Assisted customers through live chat while accurately handling customer information and service requests. Maintained detailed interaction records, investigated issues, and escalated complex cases to ensure timely resolution and compliance.
Process Associate
IGT Solutions
Apr 2023 - Aug 2025 (2 years 4 months)
Reviewed customer documentation for completeness, accuracy, and compliance with operational guidelines. Verified customer information, communicated documentation requirements to customers, and supported process quality in a high-volume environment.
Executive
Startek, Aegis Customer Support Services
Dec 2021 - Mar 2023 (1 year 3 months)
Provided customer support focused on issue resolution and professional communication. Assisted with service-related inquiries, applied structured problem-solving, escalated complex cases, and maintained accuracy in high-volume customer interactions.
Education
Degrees, certifications, and relevant coursework
Seshadripuram First Grade College
Bachelor of Computer Applications (BCA), Computer Applications
2016 - 2020
Completed a BCA program at Seshadripuram First Grade College from 2016 to 2020.
Seshadripuram Pre University College
Pre-University (PCMB), PCMB (Physics, Chemistry, Mathematics, Biology)
2014 - 2016
Completed the PCMB (Physics, Chemistry, Mathematics, Biology) pre-university program from 2014 to 2016.
Independent Trading & Market Analysis Track
Personal Learning Track, Financial Market Analysis
Activities and societies: Practiced risk management techniques while evaluating trading opportunities.
Performed personal learning in financial market analysis, using technical and fundamental approaches to evaluate trends and trading opportunities.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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