Abhishek Saxena
@abhisheksaxena
Hard-working professional with expertise in operations and client management.
What I'm looking for
I am a dedicated and enthusiastic professional with a strong background in operations, process improvement, and client relationship management. My experience spans various industries, where I have consistently demonstrated my ability to meet customer needs and drive organizational growth. With a proven track record of achieving high efficiency and performance metrics, I am committed to delivering exceptional results.
During my tenure as a Process Associate at Tata Consultancy Services, I excelled in meeting service level agreements with a remarkable efficiency rate of 99%. My role involved performing KYC processes while ensuring the confidentiality of sensitive information. Additionally, I have a solid academic foundation, having graduated with a Bachelors of Business Administration in Finance, where I was consistently ranked among the top 3% of my class.
My passion for continuous learning and improvement is evident in my proactive approach to professional development, including completing a certification in Digital Marketing. I thrive in collaborative environments and am always eager to contribute to team success while enhancing my skills in critical thinking, problem-solving, and adaptability.
Experience
Work history, roles, and key accomplishments
Process Associate
Tata Consultancy Services
Feb 2022 - Nov 2022 (9 months)
As a Process Associate, I was responsible for meeting SLAs with a 99% efficiency, performing KYC on confidential information, and providing data management in Excel. My role involved adapting LMS training effectively and ensuring customer satisfaction through process improvement.
Financial Services Consultant
ICICI Prudential Life Insurance Company
Sep 2021 - Oct 2021 (1 month)
In my role as a Financial Services Consultant, I conducted needs analysis for clients, provided tailored insurance solutions, and performed market research to stay updated on industry trends. Collaboration with underwriters ensured timely policy issuance.
Education
Degrees, certifications, and relevant coursework
Institute Of Management and Entrepreneurship Development
Bachelor of Business Administration, Business Administration
2018 - 2021
Grade: 9 CGPA
Activities and societies: Study of niche food segment QSR businesses and their key differentiators.
Pursued a Bachelor's degree in Business Administration with a specialization in Finance, achieving a CGPA of 9. Conducted a study on niche food segment QSR businesses.
Dr Virendra Swarup Memorial Public School
XII Standard, Commerce
2017 - 2018
Grade: 88%
Completed XII Standard in Commerce with a focus on critical thinking, problem-solving, and interpersonal skills, achieving an 88% score in the boards.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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