Nitesh Ahuja

Collaborated with editing, client servicing, and customer care teams to ensure seamless delivery of client requirements while maintaining high service standards. Coordinated editor queries, managed month-end billing, monitored tickets in real time, and used Word/Excel to support day-to-day operations.

Managed high-volume utility calls by resolving inquiries and service requests, and scheduled service appointments with courteous customer support. Trained new hires on systems and procedures and maintained timely follow-ups using MS Word, Excel, Access, and Outlook.

Provided accurate customer information over the phone and resolved complaints by applying company policies to improve satisfaction. Coordinated logistics for shipping and receiving, handled billing error investigations, and trained employees on duties and documentation.

Responded to customer inquiries using standardized scripts and procedures while leveraging decision-support software to handle requests. Transferred misdirected inquiries for resolution, suggested productivity improvements, and trained team members on service standards.

Performed monthly HR compliance audits and managed end-to-end recruitment activities. Maintained leave records for payroll reporting, handled exit documentation and formalities, and supported sales by greeting customers and providing product information.

Completed a Bachelor of Commerce at BYK College of Commerce, affiliated with Pune University, from 2014 to 2017.