VSVishwanath Srinivasan
@vishwanathsrinivasan
Dedicated customer service professional with extensive process management experience.
IndiaWhat I'm looking for
I am a committed and well-motivated professional with a strong background in customer service and process management. Currently, I serve as a Senior Process Associate at Amazon Development Center, where I monitor B2B and B2C components, ensuring compliance with quality regulations while maintaining effective relationships with clients. My experience spans various roles in customer service and IT recruitment, showcasing my ability to adapt and excel in dynamic environments.
Throughout my career, I have developed excellent communication skills and a keen understanding of customer needs. I pride myself on my ability to resolve issues diplomatically and efficiently, ensuring high-quality service delivery. My academic background in Computer Science, combined with certifications in networking, equips me with a solid technical foundation to support my professional endeavors.
Experience
Work history, roles, and key accomplishments
Senior Process Associate
Amazon Development Center
Apr 2018 - Present (7 years 2 months)
Responsible for monitoring B2B and B2C components, ensuring compliance with quality regulations, and maintaining effective client relationships. Provides assistance on phone and resolves queries while managing everyday work activities.
Senior Process Executive
Infosys BPM Limited
Dec 2017 - Apr 2018 (4 months)
Focused on delivering optimal customer service and managing everyday work activities. Ensured integrated end-to-end outsourcing for transformational benefits to clients.
IT Recruiter
Artemis Technologies
Jul 2015 - Nov 2017 (2 years 4 months)
Responsible for recruiting suitable candidates by searching job portals, shortlisting applicants, and coordinating interviews with clients.
Senior Process Associate
Amvian Automobile PVT Limited
Feb 2014 - Jun 2015 (1 year 4 months)
Monitored inventory activities, supervised tasks in ordering and receiving stocks, and maintained accounts for all received stocks.
Senior Process Associate
Amazon R&D
Oct 2013 - Jan 2014 (3 months)
Ensured optimal customer service and managed everyday work activities while collecting metrics on processes for improvement.
Senior Executive, Sales – Voice
Prime World BPO
Aug 2012 - Jul 2013 (11 months)
Provided payroll services to CPA firms, handled customer care queries, and maintained communication with clients regarding issues.
Senior Executive, Sales – Voice
Hugo Mirad BPO
Jan 2010 - May 2011 (1 year 4 months)
Managed customer inquiries related to products, organized callbacks for escalations, and updated product knowledge through educational opportunities.
Admin/Accounts
The Suntech Corporates
Apr 2007 - Oct 2009 (2 years 6 months)
Promoted job positions on portals, verified candidate details, and maintained accounts and bills for candidates and clients.
Education
Degrees, certifications, and relevant coursework
OUOsmania University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Human Resources Development, focusing on various aspects of computer science and its applications.
CICisco
Associate Networking Certification, Networking
Cisco's Associate Networking Certification, providing foundational knowledge in networking concepts and practices.
Availability
Location
IndiaAuthorized to work in
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