Sanchita NandiSN
Open to opportunities

Sanchita Nandi

@sanchitanandi

Customer support professional with a focus on operational excellence.

India

What I'm looking for

I seek a dynamic role that fosters growth and allows me to leverage my skills in customer support and operations.

As a dedicated customer support professional, I have honed my skills in operations and client relations through my experiences at leading companies. My journey began at Concentrix Daksh Services, where I developed a strong foundation in customer service by resolving queries and managing escalations effectively.

Currently, I serve as a Business Support Advisor at British Telecom, where I identify order failures and billing mismatches, ensuring seamless communication between systems. My commitment to maintaining key performance indicators and contributing to process improvements has positioned me as a consistent performer and a valuable team player.

Experience

Work history, roles, and key accomplishments

BT
Current

Business Support Advisor

British Telecom

Jan 2022 - Present (3 years 5 months)

Identified reasons for order failures and billing mismatches, maintained KPIs, contributed to process improvements, and assisted new joiners while managing ticket escalations.

CL

Customer Support Associate

Concentrix Daksh Services India Pvt Ltd

Jul 2021 - Jan 2022 (6 months)

Worked as a service associate to gain initial industry experience, dealing with customer queries over the call, handling escalations, and forwarding issues to the correct team for resolution.

Education

Degrees, certifications, and relevant coursework

Sivanath Sastri College logoSC

Sivanath Sastri College

Bachelor of Commerce (Hons), Accounting and Finance

2015 - 2018

Grade: 51%

Completed a Bachelor of Commerce (Hons) in Accounting and Finance, focusing on financial principles, accounting practices, and analytical skills.

MV

Manindra Chandra Vidyapith

Higher Secondary, General Studies

2013 - 2015

Grade: 84.2%

Completed Higher Secondary education under WBCSE with a strong emphasis on academic performance and preparation for higher studies.

MS

Mary Immaculate School

Matriculation, General Studies

2011 - 2013

Grade: 77.4%

Achieved Matriculation/ICSE with a focus on foundational education and skills development.

Tech stack

Software and tools used professionally

Interested in hiring Sanchita?

You can contact Sanchita and 90k+ other talented remote workers on Himalayas.

Message Sanchita

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Sanchita Nandi - Business Support Advisor - British Telecom | Himalayas