SNSanchita Nandi
@sanchitanandi
Customer support professional with a focus on operational excellence.
IndiaWhat I'm looking for
As a dedicated customer support professional, I have honed my skills in operations and client relations through my experiences at leading companies. My journey began at Concentrix Daksh Services, where I developed a strong foundation in customer service by resolving queries and managing escalations effectively.
Currently, I serve as a Business Support Advisor at British Telecom, where I identify order failures and billing mismatches, ensuring seamless communication between systems. My commitment to maintaining key performance indicators and contributing to process improvements has positioned me as a consistent performer and a valuable team player.
Experience
Work history, roles, and key accomplishments
Business Support Advisor
British Telecom
Jan 2022 - Present (3 years 5 months)
Identified reasons for order failures and billing mismatches, maintained KPIs, contributed to process improvements, and assisted new joiners while managing ticket escalations.
Customer Support Associate
Concentrix Daksh Services India Pvt Ltd
Jul 2021 - Jan 2022 (6 months)
Worked as a service associate to gain initial industry experience, dealing with customer queries over the call, handling escalations, and forwarding issues to the correct team for resolution.
Education
Degrees, certifications, and relevant coursework
SCSivanath Sastri College
Bachelor of Commerce (Hons), Accounting and Finance
2015 - 2018
Grade: 51%
Completed a Bachelor of Commerce (Hons) in Accounting and Finance, focusing on financial principles, accounting practices, and analytical skills.
Manindra Chandra Vidyapith
Higher Secondary, General Studies
2013 - 2015
Grade: 84.2%
Completed Higher Secondary education under WBCSE with a strong emphasis on academic performance and preparation for higher studies.
Mary Immaculate School
Matriculation, General Studies
2011 - 2013
Grade: 77.4%
Achieved Matriculation/ICSE with a focus on foundational education and skills development.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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