Praveen kumar Devarai

I am a dynamic and client-focused professional with 1.4 years of experience as a Process Executive. My journey has been marked by a commitment to delivering exceptional service in international voice and chat support environments. I have honed my skills in troubleshooting issues and streamlining operations, ensuring high client satisfaction and efficient problem resolution.

During my tenure at Cognizant, I expertly managed diverse business queries for US-based clients, showcasing my ability to communicate effectively and resolve issues promptly. I took pride in my administrative excellence, independently managing leave administration and compiling critical performance reports for senior management. My role in quality assurance and process improvement further solidified my dedication to maintaining high standards and optimizing team efficiency.

Collaboration has been key to my success, as I worked closely with cross-functional teams to enhance client resolution processes and internal support resources. I am passionate about leveraging my skills in customer support, data analysis, and operational management to contribute positively to any organization.