Praveen kumar Devarai
@praveenkumardevarai
Dynamic professional with expertise in client support and process optimization.
What I'm looking for
I am a dynamic and client-focused professional with 1.4 years of experience as a Process Executive. My journey has been marked by a commitment to delivering exceptional service in international voice and chat support environments. I have honed my skills in troubleshooting issues and streamlining operations, ensuring high client satisfaction and efficient problem resolution.
During my tenure at Cognizant, I expertly managed diverse business queries for US-based clients, showcasing my ability to communicate effectively and resolve issues promptly. I took pride in my administrative excellence, independently managing leave administration and compiling critical performance reports for senior management. My role in quality assurance and process improvement further solidified my dedication to maintaining high standards and optimizing team efficiency.
Collaboration has been key to my success, as I worked closely with cross-functional teams to enhance client resolution processes and internal support resources. I am passionate about leveraging my skills in customer support, data analysis, and operational management to contribute positively to any organization.
Experience
Work history, roles, and key accomplishments
Process Executive
Cognizant
Feb 2024 - May 2025 (1 year 3 months)
Expertly managed and resolved diverse business queries for US-based clients through blended international voice and chat channels, ensuring high satisfaction and efficient problem resolution. Collaborated closely with the Team Lead on workflow allocation and actively monitored workflow metrics, contributing to optimized team efficiency and productivity.
Education
Degrees, certifications, and relevant coursework
Vignana Bharathi Institute of Technology
Bachelor of Technology, Computer Science Engineering
2016 - 2020
Completed a Bachelor of Technology degree with a specialization in Computer Science Engineering. Gained foundational knowledge and practical skills in various aspects of computer science.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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