Praveen kumar DevaraiPD
Open to opportunities

Praveen kumar Devarai

@praveenkumardevarai

Dynamic professional with expertise in client support and process optimization.

India
Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a dynamic and client-focused professional with 1.4 years of experience as a Process Executive. My journey has been marked by a commitment to delivering exceptional service in international voice and chat support environments. I have honed my skills in troubleshooting issues and streamlining operations, ensuring high client satisfaction and efficient problem resolution.

During my tenure at Cognizant, I expertly managed diverse business queries for US-based clients, showcasing my ability to communicate effectively and resolve issues promptly. I took pride in my administrative excellence, independently managing leave administration and compiling critical performance reports for senior management. My role in quality assurance and process improvement further solidified my dedication to maintaining high standards and optimizing team efficiency.

Collaboration has been key to my success, as I worked closely with cross-functional teams to enhance client resolution processes and internal support resources. I am passionate about leveraging my skills in customer support, data analysis, and operational management to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

CO

Process Executive

Cognizant

Feb 2024 - May 2025 (1 year 3 months)

Expertly managed and resolved diverse business queries for US-based clients through blended international voice and chat channels, ensuring high satisfaction and efficient problem resolution. Collaborated closely with the Team Lead on workflow allocation and actively monitored workflow metrics, contributing to optimized team efficiency and productivity.

Education

Degrees, certifications, and relevant coursework

VT

Vignana Bharathi Institute of Technology

Bachelor of Technology, Computer Science Engineering

2016 - 2020

Completed a Bachelor of Technology degree with a specialization in Computer Science Engineering. Gained foundational knowledge and practical skills in various aspects of computer science.

Tech stack

Software and tools used professionally

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