Ritwik KarRK
Open to opportunities

Ritwik Kar

@ritwikkar

Customer Support Executive skilled in communication and problem-solving.

India

What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am an efficient and reliable Customer Support Executive with a strong background in managing high-pressure situations. My experience spans over two years in customer support roles, where I have honed my skills in active listening, communication, and problem-solving. I am passionate about providing exceptional service and ensuring customer satisfaction.

Throughout my career, I have worked with reputable organizations such as Indiamart Intermesh Ltd and Sun Knowledge Pvt Ltd. My ability to adapt and learn quickly has allowed me to excel in various roles, including product management and outbound calling. I am committed to continuous learning and professional growth, and I strive to contribute positively to my team's success.

Experience

Work history, roles, and key accomplishments

ML

Process Associate

Mascon Computer Services Pvt Ltd

May 2022 - May 2023 (1 year)

Handled various processes efficiently, contributing to team goals and enhancing operational workflows.

IL

Customer Support Executive

Indiamart Intermesh Ltd

Mar 2021 - Mar 2022 (1 year)

Provided exceptional customer support in high-pressure situations, ensuring customer satisfaction and effective problem resolution.

Education

Degrees, certifications, and relevant coursework

GLA University logoGU

GLA University

Bachelor of Business Administration, Business Administration

2023 - 2026

Currently pursuing a Bachelor of Business Administration (BBA) degree, focusing on business management and administration skills.

CI

Contai Model Institution

Higher Secondary Certificate, Higher Secondary

2018 - 2020

Grade: 77.6%

Completed Higher Secondary education with a focus on subjects including Physics, Chemistry, and Biology, achieving a grade of 77.6%. Developed skills in active listening, communication, and problem-solving.

Tech stack

Software and tools used professionally

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Ritwik Kar - Process Associate - Sun Knowledge Pvt Ltd | Himalayas