Ritwik Kar
@ritwikkar
Customer Support Executive skilled in communication and problem-solving.
What I'm looking for
I am an efficient and reliable Customer Support Executive with a strong background in managing high-pressure situations. My experience spans over two years in customer support roles, where I have honed my skills in active listening, communication, and problem-solving. I am passionate about providing exceptional service and ensuring customer satisfaction.
Throughout my career, I have worked with reputable organizations such as Indiamart Intermesh Ltd and Sun Knowledge Pvt Ltd. My ability to adapt and learn quickly has allowed me to excel in various roles, including product management and outbound calling. I am committed to continuous learning and professional growth, and I strive to contribute positively to my team's success.
Experience
Work history, roles, and key accomplishments
Process Associate
Sun Knowledge Pvt Ltd
Jul 2023 - Apr 2024 (9 months)
Engaged in outbound calling and product management, focusing on customer engagement and service delivery.
Process Associate
Mascon Computer Services Pvt Ltd
May 2022 - May 2023 (1 year)
Handled various processes efficiently, contributing to team goals and enhancing operational workflows.
Customer Support Executive
Indiamart Intermesh Ltd
Mar 2021 - Mar 2022 (1 year)
Provided exceptional customer support in high-pressure situations, ensuring customer satisfaction and effective problem resolution.
Education
Degrees, certifications, and relevant coursework
GLA University
Bachelor of Business Administration, Business Administration
2023 - 2026
Currently pursuing a Bachelor of Business Administration (BBA) degree, focusing on business management and administration skills.
Contai Model Institution
Higher Secondary Certificate, Higher Secondary
2018 - 2020
Grade: 77.6%
Completed Higher Secondary education with a focus on subjects including Physics, Chemistry, and Biology, achieving a grade of 77.6%. Developed skills in active listening, communication, and problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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