Open to opportunities

Peace Philip

@peacephilip

Customer Service Manager and medical Virtual Assistant focused on rapid, high-quality client support and reliable follow-through.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can deliver customer-first support through phone, email, and chat, own CRM-based follow-through, and improve workflows—using my fast system-learning mindset to keep clients satisfied and operations running smoothly.

I’m a customer-focused service professional with 5+ years handling inbound calls, emails, and client inquiries, and I’m known for strong written and spoken English, professional phone presence, and dependable follow-through. In my current role, I lead day-to-day workflows like appointment scheduling, order tracking, and service follow-ups while resolving complaints and customer inquiries with timely solutions.

I also bring experience as a Client Relations Officer supporting legal consulting clients through phone, email, and live chat—drafting clear responses, tracking issues in CRM, and improving response speed through communication templates. I’m tech-savvy, a fast system learner, and confident managing CRM and Google Workspace/MS Office tools to keep service moving smoothly.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

Topaz House of Beauty Spa

Mar 2023 - Present (3 years 4 months)

Handled 50+ inbound/outbound calls daily with professional phone presence and clear spoken English. Resolved customer inquiries and complaints, managing day-to-day workflows like appointment scheduling, order tracking, and service follow-ups while maintaining 95%+ satisfaction.

Order Processing Complaint Handling CRM Data Entry Google Workspace Microsoft Office Appointment Scheduling Order Tracking Time Management Professional communication Inbound Outbound Calls Email Support

Client Relations Officer

TCorporate Consulting Services

Oct 2022 - Mar 2023 (5 months)

Provided customer support for legal consulting clients via phone, email, and live chat, drafting professional written responses with excellent grammar and tone. Tracked client issues in CRM and ensured follow-through until resolution, contributing to faster response times by improving communication templates.

Email Support Live Chat Professional Written Communication CRM Data Entry Comms Templates

Administrative Assistant

National Youth Service Corps

Nov 2012 - Oct 2013 (11 months)

Supported 100+ staff and visitors with inquiries, documentation, and scheduling while maintaining accurate records and data entry. Maintained high attention to detail and reliable attendance in a high-volume service environment.

Documentation Scheduling Support Data Entry Google Sheets Attention To Detail Time Management