Open to opportunities

Vivian Eze

@vivianeze

Message

Customer service professional delivering reliable CRM support, order management, and exceptional communication.

Nigeria

Message

What I'm looking for

I seek remote roles in customer support or CRM where I can manage orders, resolve issues, and improve customer satisfaction while growing my CRM and service skills.

I am a customer service and CRM-focused professional with 2+ years delivering high-quality support across email, chat, and digital channels. I specialize in order management, issue resolution, and maintaining accurate customer records while collaborating with cross-functional teams to improve satisfaction.

I am tech-savvy and detail-oriented, proficient in Google Workspace, Microsoft Office, remote collaboration tools, and beginner-level Salesforce. I hold multiple customer service certifications and seek remote roles where I can apply strong written communication and problem-solving to drive excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

Addies Fabrics

Jan 2023 - Oct 2025 (2 years 9 months)

Provided email-based customer support and order management, processing returns/cancellations and collaborating with sales and logistics to resolve escalations, improving customer satisfaction and timely fulfillment.

Customer Support Order Processing Email Support Escalation Management Google Workspace Data Entry Communication

Virtual Assistant

African Leadership Program

May 2022 - Aug 2022 (3 months)

Handled high-volume email communication, meeting scheduling, and administrative coordination while preparing reports and maintaining organized digital file systems for remote operations.

Virtual Assistance Google Workspace Scheduling Zoom Slack Research document preparation

Administrative Assistant

Topaz Nails Hair & Beauty

Apr 2021 - May 2022 (1 year 1 month)

Managed staff records, schedules, and payroll documentation while improving customer experience and promoting services to increase sales and retention.

Administrative Support Scheduling Customer Service Inbound Marketing Communication Microsoft Office

Customer Service Representative

N-Power Corp

Sep 2016 - Apr 2020 (3 years 7 months)

Supported over 300 students with inquiries via phone and email, documented complaints and ensured resolutions while maintaining professional and empathetic service.