Open to opportunities

Success Atola

@successatola

Message

I am a customer service professional delivering empathetic, accurate support in health and finance.

Nigeria

Message

What I'm looking for

I seek remote customer-facing or administrative roles where I can apply CRM, scheduling and data skills, work independently, improve processes, and contribute to a collaborative, service-oriented team with growth opportunities.

I am a detail-oriented, empathetic customer service representative with over two years' experience supporting clients in financial and health services. I serve as the first point of contact for more than 100 customer inquiries weekly and consistently achieve 95%+ satisfaction scores.

I resolve 85% of client concerns on first contact and manage scheduling with 100% accuracy, eliminating double bookings, while maintaining a 95% response rate within one hour. I use CRM systems, Notion, Google Sheets and Google Workspace to keep data 99–100% accurate and streamline operations.

I hold a B.Tech in Statistics and certifications in Virtual Assistance, AI Career Essentials and Data Science; I also led evaluation efforts collecting and analyzing survey data from 2,700 participants to improve administrative planning.

Experience

Work history, roles, and key accomplishments

Scheduling & Administrative Assistant

Unibuy Health

May 2024 - Jun 2025 (1 year 1 month)

Responded to customer inquiries via phone, email, and chat, achieving 100% scheduling accuracy and a 95% response rate within 1 hour; improved scheduling turnaround time by 20% through process improvements.

Scheduling CRM Data Entry Google Workspace Customer Service

Virtual Administrative Assistant

Tozhine Multi-Ventures LTD

Oct 2023 - Apr 2024 (6 months)

Drafted confirmation emails and maintained scheduling records in Notion and Google Sheets, increasing client meeting attendance by 30% and achieving 99% data accuracy while reducing rescheduling incidents by 25%.