Success Atola

I am a detail-oriented, empathetic customer service representative with over two years' experience supporting clients in financial and health services. I serve as the first point of contact for more than 100 customer inquiries weekly and consistently achieve 95%+ satisfaction scores.

I resolve 85% of client concerns on first contact and manage scheduling with 100% accuracy, eliminating double bookings, while maintaining a 95% response rate within one hour. I use CRM systems, Notion, Google Sheets and Google Workspace to keep data 99–100% accurate and streamline operations.

I hold a B.Tech in Statistics and certifications in Virtual Assistance, AI Career Essentials and Data Science; I also led evaluation efforts collecting and analyzing survey data from 2,700 participants to improve administrative planning.