Open to opportunities

Veronicamary Ofurum

@veronicamaryofurum

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Customer-focused administrative professional delivering efficient support and excellent client experiences.

Nigeria

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What I'm looking for

I seek a role where I can provide empathetic customer and administrative support, streamline operations with digital tools, and grow into broader operations or office-management responsibilities.

I am a customer-focused administrative professional with 3+ years delivering high-quality support across healthcare, corporate, and remote environments. I excel at resolving inquiries, managing high-volume interactions, maintaining accurate records, and protecting confidential information while improving workflow efficiency.

My experience includes front-desk patient support, appointment coordination, remote account monitoring, and administrative operations for diverse clients. I leverage CRM and digital collaboration tools (Excel, Word, Google Workspace, Trello, Slack) to streamline processes and boost customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Graceland Medical Centre

Oct 2023 - May 2025 (1 year 7 months)

Delivered empathetic front-desk and patient support, managed appointment scheduling to reduce wait times, and maintained 100% confidentiality while handling high-volume inquiries across phone, email, and in-person interactions.

Customer Service Scheduling CRM Data Entry Phone Support Email Support

Admin / Secretary

Green Day Electrical Company

Feb 2023 - Sep 2023 (7 months)

Served as first point of contact for clients, coordinated communications and follow-ups, maintained business records and inventory, and scheduled meetings to improve executive time management and workflow efficiency.

Client Relations Record keeping Scheduling Inventory Management Microsoft Office Communication Administrative Support

Admin / Operations Officer

Syarpa Limited

Aug 2022 - Dec 2022 (4 months)

Provided remote administrative and customer support to international clients, monitored accounts for accuracy, managed digital records and workflows, and documented meetings to ensure task follow-through.

Remote Support Digital Records Trello Slack Google Workspace

Education

Degrees, certifications, and relevant coursework

Imo State University

Bachelor of Science, Plant Science & Biotechnology

2014 - 2018

Activities and societies: National Youth Service Corps (NYSC) completed in 2022

Completed a Bachelor of Science in Plant Science & Biotechnology, covering core topics in plant biology and biotechnology with practical laboratory experience.