Open to opportunities

PEACE IRUAFEIMI

@peaceiruafeimi

Message

I generate qualified leads and deliver responsive customer support.

Nigeria

Message

What I'm looking for

I'm eager to grow as an Entry-Level Customer Service Representative, using my experience in customer communication, CRM records, phone and email support, lead qualification, and issue resolution to deliver excellent service.

I've generated and qualified leads for GB Web Solutions through 50–100 outbound calls daily, consistently achieving 85–100% of call targets and scheduling 5–15 client meetings each week.

At Aviidsoft Corporation, I introduced products, uncovered customer needs, qualified prospects, and coordinated appointments and product demonstrations for the sales team. I maintained accurate CRM records and followed up by phone and email to support smooth handoffs.

I've also supported members and customers at First Assembly Ministry, Royal Outpatient Behavioral, Grandeur Ltd, and front-desk roles, resolving inquiries with clear, empathetic communication. During a major outreach campaign, I coordinated seven volunteers and helped contact over 1,300 members, contributing to more than 500 event attendees.

I'm eager to grow in customer service while bringing experience in phone, email, chat, administrative support, Freshdesk, HubSpot CRM, and customer record management.

Experience

Work history, roles, and key accomplishments

Cold Caller

GB Web Solutions

Jan 2026 - Apr 2026 (3 months)

Conducted 50-100 outbound calls daily to generate and qualify leads, achieving 85-100% of daily call targets. Scheduled 5-15 client meetings per week and maintained accurate CRM records.

Cold Calling Lead Qualification CRM Appointment Setting Objection Handling

Appointment Setter

Aviidsoft Corporation

Mar 2024 - Dec 2025 (1 year 9 months)

Conducted outbound calls to prospective clients, qualified leads, and scheduled appointments for the sales team. Maintained CRM records and consistently met appointment-setting targets.

Appointment Setting Cold Calling Lead Qualification CRM Calendar Management

Administrative & Member Relations Assistant

First Assembly Ministry

Sep 2023 - Feb 2024 (5 months)

Provided phone support and administrative assistance to members, maintaining accurate records using Microsoft Excel and Google Drive. Coordinated a team of seven volunteers and contacted over 1,300 members.

Administrative Support Phone Support Excel Google Drive Team Coordination

Customer Support Content Assistant

Royal Outpatient Behavioral

May 2023 - Aug 2023 (3 months)

Documented customer interactions accurately and professionally, maintaining confidentiality and supporting customer experience through clear written communication.

Customer Support Documentation Written Communication Confidentiality

Client Services Associate

Grandeur Ltd

May 2022 - May 2023 (1 year)

Served as primary point of contact for clients, responding to inquiries and resolving issues promptly. Coordinated vendors, logistics, and guest communication.

Client Services Customer Service Issue Resolution Coordination

Brand Promoter

Brand Optimal

Oct 2021 - Apr 2022 (6 months)

Assisted customers by answering product-related questions and addressing objections to support purchasing decisions. Delivered excellent face-to-face customer service.

Customer Service Product Knowledge Sales Support