Open to opportunities

Idris Aderoju

@idrisaderoju

Message

Customer-focused client support professional skilled in high-volume call and online service delivery.

Nigeria

Message

What I'm looking for

I seek a customer-focused role offering opportunities to resolve client issues, support sales retention, work collaboratively, and grow within a professional, service-driven team.

I am a customer-oriented client support professional with several years' experience in front-desk operations, call center services, sales support, and online customer interaction. I consistently handle high-volume interactions, resolve complaints effectively, and maintain strong client relationships across physical and online channels.

I hold a B.Sc. in Software Engineering and have practical experience with CRM and ticketing systems, Microsoft and Google productivity tools, and WhatsApp Business. I am dedicated, detail-oriented, and available for on-site, hybrid, or shift roles in Ibadan and Lagos.

Experience

Work history, roles, and key accomplishments

Research Intern

ResearchReady Services

Sep 2024 - Nov 2025 (1 year 2 months)

Supported client communication and document coordination for online services, managed feedback and inquiries, and helped ensure timely responses to client requests.

Client Communication Online Help Research Assistance Time Management Written Communication

Front Desk Officer

Axume Limited

Nov 2023 - Aug 2024 (9 months)

Acted as first point of contact for clients and visitors, managed calls and appointment scheduling, and coordinated with internal teams to address client needs professionally.

Reception Scheduling Administrative Support Client Relations Communication

Customer Support Officer

FixDefaulty

Jan 2022 - Nov 2023 (1 year 10 months)

Provided remote online support via chat and messaging, resolved customer inquiries and service requests promptly, and ensured satisfaction through clear communication and follow-up.

Chat Support Ticketing Written Communication CRM Time Management

Customer Service Representative

G14 Technical Solutions

Feb 2019 - Dec 2022 (3 years 10 months)

Handled high-volume inbound and outbound customer calls and inquiries, resolved complaints, and maintained accurate customer records, contributing to improved customer retention and service consistency.

Call Center Operations CRM Phone Support Customer Retention Data Entry Multitasking Communication

Sales Attendant

G14 Technical Solutions

Feb 2019 - Dec 2021 (2 years 10 months)

Assisted walk-in customers with product information and purchasing decisions, maintained sales records, and supported daily retail operations to ensure positive customer experiences.

Customer Service Sales Support Point of Sale Record keeping Product Knowledge Communication Customer Engagement

Education

Degrees, certifications, and relevant coursework

Koladaisi University

Bachelor of Science, Software Engineering

2020 - 2024

Completed a Bachelor of Science in Software Engineering at Koladaisi University from 2020 to 2024, focusing on software development and related technical skills.