Open to opportunities

Glory Bassey

@glorybassey

Message

I build customer relationships through high-volume support, lead qualification, and appointment setting.

Nigeria

Message

What I'm looking for

I'm looking for customer support, sales development, appointment setting, or administrative support work where I can manage customer communications, qualify leads, maintain CRM records, schedule appointments, and meet performance targets.

I've supported Canadian clients at Zensurance, TDS Personnel, and S.I. Systems, handling high-volume customer communications, lead qualification, appointment scheduling, and CRM records.

At Zensurance, I made 100–150 outbound cold calls daily to qualify prospects and generate appointments. I also managed phone, email, and live chat support, coordinated interviews and onboarding, handled objections, and maintained accurate customer and ATS records across CRM platforms.

Experience

Work history, roles, and key accomplishments

Virtual Support Representative

TDS Personnel

Jan 2024 - Mar 2026 (2 years 2 months)

Managed phone, email, and live chat support, coordinated interviews and onboarding, maintained CRM/ATS records, and handled administrative follow-ups.

Customer Support CRM Management Administrative Support Calendar Management

Customer Service – Chat/Email Support

S.I. Systems

Nov 2022 - Sep 2023 (10 months)

Managed 90–150 daily customer interactions via phone, email, chat, and Zendesk while maintaining accurate CRM records and coordinating appointments.

Customer Support Zendesk CRM Management Appointment Scheduling

Customer Service Representative

Zensurance

Oct 2020 - Aug 2022 (1 year 10 months)

Conducted 100–150 outbound cold calls daily to qualify prospects and generate appointments. Built rapport, handled objections, managed CRM pipelines, and consistently met activity targets.

Cold Calling Lead Qualification CRM Management Objection Handling Appointment Setting