Open to opportunities

victoria uwandu

@victoriauwandu

Message

Customer-focused customer service professional driving conversions and resolving complex issues.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can use CRM expertise, support high-volume communication, drive sales conversions, and grow within a collaborative team.

I am a dynamic customer service professional with over 3 years of experience in customer service, sales, and administrative support. I specialize in CRM management, high-volume inbound/outbound calls, appointment setting, complaint resolution, and building strong client relationships that drive retention and conversions.

My achievements include a 20% increase in sales conversions, resolving over 95% of customer complaints without escalation, boosting repeat business by 15%, and streamlining scheduling to reduce appointment errors by 30%. I bring proven technical proficiency with Zoho, Salesforce, HubSpot, Zendesk, Microsoft Office, and CRM essentials, combined with strong communication and problem-solving skills.

Experience

Work history, roles, and key accomplishments

Customer Service Professional

Rentspace Technologies

Jan 2024 - Dec 2025 (1 year 11 months)

Handled high-volume inbound/outbound calls, resolved over 95% of customer complaints without escalation, and strengthened client relationships to uncover needs and recommend solutions, driving a 20% increase in sales conversions.

Salesforce Outbound Calling Customer Relationship Management Customer Escalation Appointment Setting Zendesk

Sales Executive

Multichoice Nigeria

Jan 2016 - Dec 2024 (8 years 11 months)

Consistently exceeded sales targets by 20% through lead generation, upselling and cross-selling, delivered product presentations and provided phone/chat technical support to improve customer engagement and retention.

Sales Lead Generation Upselling Cross Selling Product Presentations Technical Support Market Research Microsoft Office

Secretary / Front Desk Officer

Dbrig Communication

Jan 2011 - Dec 2013 (2 years 11 months)

Managed front desk operations, scheduled appointments and coordinated meetings while preparing confidential documents and maintaining accurate records, reducing appointment errors by 30%.

Scheduling Administrative Support document preparation Records Management Customer Service Time Management