Open to opportunities

Marcel Accioli

@marcelaccioli1

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Results-driven sales professional with expertise in commercial management.

Brazil

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What I'm looking for

I seek a role that fosters growth, values customer relationships, and encourages innovative sales strategies.

I am a seasoned sales professional with extensive national and international experience in commercial management, particularly within the pharmaceutical, mobility, and food service sectors. My focus on results has led to significant achievements, including generating over R$3.5 million in annual revenue for Pfizer and achieving a remarkable 30% year-over-year growth. I pride myself on my ability to exceed targets and drive market share growth through data-driven strategies and exceptional customer service.

Throughout my career, I have demonstrated a strong proficiency in CRM systems, particularly Salesforce and HubSpot, which I have leveraged to enhance customer loyalty and optimize sales processes. My leadership skills have been instrumental in opening four new operational units on time and within budget, and I have consistently improved customer satisfaction metrics through proactive engagement and strategic feedback management. I am passionate about creating value for customers and organizations alike, and I thrive in dynamic environments that challenge my skills and drive my professional growth.

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Experience

Work history, roles, and key accomplishments

Sales Agent

Sixt Car Rental

Nov 2023 - May 2025 (1 year 6 months)

Exceeded half-yearly targets by +3.7% during peak seasons (Christmas and Summer). Utilized up-selling and cross-selling strategies based on customer profiles and data, and analyzed European and North American markets for local adaptation and competitiveness. Advanced use of HubSpot CRM to increase conversion rates and loyalty.

Sales Cross Selling Market Analysis HubSpot

Customer Service Supervisor

Sixt Car Rental

May 2023 - Nov 2023 (6 months)

Monitored customer service KPIs (NPS, CSAT, TMA) and implemented omnichannel customer service with a focus on SLA and customer retention. Managed online reputation and provided strategic responses to feedback on social media.

Customer Service KPIs SLA Customer Retention

Supervisor

Compass Group at Google Ireland HQ

May 2019 - May 2023 (4 years)

Led multidisciplinary teams focused on operational excellence. Managed performance, provided feedback, and conducted ongoing training. Interfaced with internal and external stakeholders to ensure quality and efficiency.

Team Leadership Operational Excellence Performance Management

Supervisor

Boojum Mexican Food

May 2017 - May 2019 (2 years)

Managed teams and operational routines in food service. Coordinated the opening of new stores with a focus on expansion and branding. Managed HACCP standards and customer satisfaction.

Team Management Store Opening Branding Customer Satisfaction

Sales Representative

Pfizer

Apr 2014 - Jun 2016 (2 years 2 months)

Responsible for key account management (KAM) and high-impact negotiation. Utilized Salesforce CRM to control pipeline and customer relationships. Achieved R$100,000/month in sales in large chains.

Key Account Management Negotiation Salesforce CRM Sales

Medical Sales Representative

Libbs Farmacêutica LTDA

Jun 2012 - Dec 2012 (6 months)

Increased prescription share in a strategic territory (Cambuci region). Maintained active relationships with Cat A, B, and C doctors, and organized scientific events.

Sales Relationship Management