Open to opportunities

Marcos Mello

@marcosmello

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Senior Account Manager with expertise in telecom and IT services.

Brazil

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What I'm looking for

Looking for a challenging role that leverages my expertise in account management and business development to drive growth and innovation in the telecom and IT industries.

As a seasoned Account Manager, I have a proven track record of driving business growth and developing strong relationships with clients in the telecom and IT industries. With over 15 years of experience, I have honed my skills in account management, business development, and project execution, with a focus on cost reduction, technical performance, and customer satisfaction.

My expertise spans across various areas, including telecom services, IT solutions, data center, Wi-Fi, SD-WAN, M2M, MPLS, IP, and video monitoring and security. I have worked with leading companies, including Telefonica, Oi Telecomunicações, and NetSupport Tellescom Group, and have a strong understanding of the Brazilian market.

I am a results-driven professional with a strong technical background, excellent communication skills, and a proven ability to work with cross-functional teams to deliver complex projects. I am certified in Scrum and Kanban methodology and have a strong understanding of agile project management.

Experience

Work history, roles, and key accomplishments

Current

Senior Account Manager

Current

Telco Specialized Consulting

Nov 2020 - Present (4 years 7 months)

Managed accounts and developed new business in the telecommunications sector, focusing on cost optimization and technical solutions for clients. Engaged in significant negotiations and project management, ensuring operational efficiency and customer satisfaction.

Account Management Business Development Telecommunications Cost Optimization Negotiation Project Management Technical Solutions Client Management Proposal Development

Product Owner - Account Manager

OI Telecomunicações

Aug 2020 - Oct 2020 (2 months)

Led telecom and IT projects for government clients, utilizing Scrum and Kanban methodologies to ensure timely delivery and project success. Focused on digital transformation and optical fiber expansion.

Project Management Scrum Kanban Telecom IT Digital Transformation Government Team Leadership Agile Methodologies Client Management

Business Manager

Telefonica – VIVO B2B

Dec 2005 - Feb 2020 (14 years 2 months)

Oversaw B2B operations, managing key accounts and presales for IT and telecom services. Developed proposals and negotiated contracts with major clients, enhancing service delivery and operational efficiency.

B2B Sales Account Management IT Services Telecom Proposal Development Negotiation Client Services SLA Management Project Coordination Market Analysis

Data Business Manager

Sys&Con Projetos e Consultoria

Jul 1997 - Apr 2004 (6 years 9 months)

Provided IT consulting and outsourcing services, focusing on ERP and software development. Managed projects and allocated IT professionals to meet client needs effectively.

IT Consulting ERP Software Development Project Management Outsourcing Client Management Technical Support

Business Executive

InterchangeS/A GXS

Jul 1997 - Apr 2004 (6 years 9 months)

Specialized in EDI and B2B integration, focusing on automation and computerization in the utilities sector. Managed client relationships and developed strategic partnerships to enhance service offerings.