Open to opportunities

Paul Obanefe

@paulobanefe

Message

Customer-focused Technical Support Engineer skilled in troubleshooting and network support.

Nigeria

Message

What I'm looking for

I seek a collaborative IT support role where I can resolve technical issues, grow my networking and cloud skills, and contribute to excellent customer experiences.

I am a dedicated Technical Support Engineer with hands-on experience troubleshooting hardware and software, performing system maintenance, and configuring networks. I consistently deliver strong customer service—achieving a 98% customer satisfaction rating—while documenting resolutions and collaborating across teams to resolve complex issues.

I bring practical experience with remote desktop support, O365, Windows Server, routers, switches and thin clients, plus foundational cybersecurity and cloud support certifications. I seek to apply my technical expertise and communication skills to support a dynamic IT operations or support team.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Benin Owena River Basin Development Authority

Oct 2020 - Present (5 years 8 months)

Provide technical support to end-users including hardware troubleshooting, software installation, and regular system maintenance; implemented network configuration tasks and improved incident resolution workflows.

Troubleshooting Hardware Installation Maintenance O365 Windows Server

IT Support/Micros Product Specialist

Current-Links Hospitality Systems

Jul 2019 - Oct 2020 (1 year 3 months)

Provided technical assistance via phone, email, and ticketing, collaborated with SMEs and cross-functional teams to resolve complex cases, and documented solutions in the knowledge base, achieving a 98% customer satisfaction rating.

Help Desk Support Ticketing Customer Support Knowledge Base Troubleshooting Routers Communication