Open to opportunities

Martin Paul

@martinpaul

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Technical Support Engineer delivering reliable Microsoft 365 and Windows solutions with strong customer focus.

Nigeria

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What I'm looking for

I seek a hands-on IT support role where I can solve Windows and Microsoft 365 issues, improve processes, train users, and contribute to a collaborative, customer-focused team.

I am a results-oriented Technical Support Engineer with experience troubleshooting Windows, Microsoft 365, and server environments, focused on delivering practical remedies that drive customer retention and satisfaction.

I have a track record of diagnosing and resolving hardware, software, and network issues, documenting work through ticketing systems (Rave), and performing remote troubleshooting and installations.

My background includes Microsoft 365 Exchange Online, Exchange on-premise, Entra ID/Connect configuration, Microsoft 365 Defender, and security/compliance support, combined with hands-on experience setting up servers and deploying Windows.

I'm a collaborative team player and trainer who has managed IT operations, delivered end-user training, and developed procedures to improve service quality and operational effectiveness.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Teknowledge

Jan 2021 - Present (5 years 2 months)

Provide remote and on-site technical support for Microsoft 365, Windows OS, Exchange and Entra products, improving issue resolution and customer retention through documented ticketing and troubleshooting best practices.

Microsoft 365 Exchange Entra ID Windows OS Remote Support IT Security

Computer Science Teacher

Osubi Secondary

Jan 2020 - Jan 2021 (1 year)

Prepared and delivered computer science lectures and organized class materials during NYSC service, improving student understanding of core IT concepts.

Lesson planning Classroom Management Computer Science Fundamentals

IT Personnel / Trainer

RealtyPros Investment Global Limited

Jan 2019 - Jan 2020 (1 year)

Managed organizational hardware/software, prepared training rooms and materials, and trained new and existing consultants to improve operational readiness.

Training Delivery Technical Documentation

IT Personnel (Intern)

Lagos Channel Management

May 2017 - Nov 2017 (6 months)

Investigated staff complaints, troubleshot network and software issues, performed Windows deployments and maintained IT security during internship.

Software Configuration IT Security

Education

Degrees, certifications, and relevant coursework

Michael Okpara University of Agriculture, Umudike

Bachelor of Science (Honours), Computer Science

2015 - 2019

Grade: Second Class Upper

Completed a Bachelor of Science (Honours) in Computer Science with Second Class Upper, covering core computing topics and practical IT skills relevant to technical support roles.