Open to opportunities

VICTOR MADUAGHAIHEYA

@victormaduaghaiheya

Message

I resolve end-user IT issues across remote and on-site support channels.

Nigeria

Message

What I'm looking for

I'm looking for an immediate remote or on-site customer support role where I can resolve end-user hardware, software, and network issues with clear, patient, customer-first communication.

I've supported end users at EDP Audit & Security Associates since 2016, serving as the first point of contact across multiple client sites. I resolve hardware, software, and network issues through remote and on-site channels to minimise downtime and maintain business continuity.

I communicate technical solutions clearly to non-technical users, manage accounts and access controls, and document recurring problems for escalation and follow-up.

I install and configure Windows environments and business-critical applications, provide post-deployment user guidance, and help clients make hardware procurement decisions that balance technical needs with budget constraints.

With a B.Sc. in Computer Science and CompTIA A+, Network+, Security+, CCNA, and Microsoft Server 2012 certifications, I'm ready for immediate remote or on-site customer support work.

Experience

Work history, roles, and key accomplishments

Current

Customer-Facing IT Support Engineer

Current

EDP Audit & Security Associates

Jun 2016 - Present (10 years 2 months)

Served as first point of contact for end users across multiple client sites, resolving hardware, software, and network inquiries via remote and on-site channels. Documented recurring technical problems and escalated complex cases to senior technical teams.