Open to opportunities

Adechi Dimunah

@adechidimunah

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Customer support and IT support specialist delivering efficient technical solutions and excellent user experience.

Nigeria

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What I'm looking for

I seek a role combining hands-on IT support and customer interaction, in a collaborative team that values growth, clear processes, and measurable impact.

I am a dedicated Customer Support and IT Support professional with practical experience in network troubleshooting, hardware and software maintenance, and multi-channel customer service. I consistently resolve complex technical and customer issues, maintain accurate records, and have been recognized for meeting customer satisfaction metrics.

My background includes on-site repairs, OS installations, virus removal, system configuration, and supporting IT infrastructure operations during an internship. I bring strong communication, problem-solving, and teamwork skills, and I’m passionate about using technology to improve reliability and support business goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Outsource Global Technologies

Jan 2025 - Present (11 months)

Provide customer and technical support for the Glovo campaign, resolving inquiries via chat and call systems and consistently exceeding customer satisfaction metrics.

Customer Support CRM Ticketing Customer Satisfaction Troubleshooting Escalation Management

Current

Customer Service Representative

Current

Outsource Global Technologies

Jan 2025 - Present (11 months)

Managed high-volume customer inquiries via chat and call systems, surpassing satisfaction targets by 15% and coordinating case resolution through CRM to ensure timely follow-up.

Cross Functional Collaboration Customer Support CRM Call Handling Chat Support Case Management Confidential Data Handling SLA Management

IT Engineer

Babakie Global Tech

Jan 2024 - Jan 2025 (1 year)

Diagnosed and repaired laptop and desktop hardware, performed OS installations and virus removal, and configured systems to improve performance and reliability.

OS Installation Virus Removal System Configuration Performance Tuning

IT Engineer

Babakie Global Tech

Jan 2024 - Jan 2025 (1 year)

Diagnosed and resolved hardware and software issues for 100+ users, implemented OS installations and updates to improve system reliability and compliance with standards.

OS Installation System Updates Technical Documentation User Support Training System Reliability IT Maintenance hardware troubleshooting system updates

IT Support Specialist

Raw Materials Research and Development Council

Jan 2023 - Dec 2023 (11 months)

Supported IT infrastructure and front-desk technical services, handling hardware maintenance, software troubleshooting, and network configuration to minimize downtime.

Maintenance Technical Troubleshooting IT Support Ticketing Team Collaboration

IT Support Specialist

Raw Materials Research and Development Council

Jan 2023 - Dec 2023 (11 months)

Supported IT infrastructure and front-desk operations, performing network configuration and proactive troubleshooting to minimize downtime and improve office continuity.