NNNdudi Kenneth Ntomchukwu
@ndudikennethntomchukwu
IT support professional and Microsoft 365 specialist focused on customer success.
NigeriaWhat I'm looking for
I am an IT support and business analysis professional with hands-on experience across Microsoft 365, enterprise applications, and network management. I combine technical troubleshooting with clear communication to deliver fast, reliable support and high customer satisfaction.
At Tek-Experts (a Microsoft Partner) I resolved Exchange Online, SharePoint, Teams, OneDrive and Office issues, managing over 80 cases monthly with a >90% resolution rate and a 4.83 CSAT. I also provided personalized support to high-priority clients and documented troubleshooting procedures.
I've served as an IT Support Officer and IT Business Analyst / Application Support, leading application support (Level 2/3), requirements gathering, testing, UAT, and go-live activities while coordinating vendors and training users. My background includes network troubleshooting, hardware/software installation, and system migrations.
I hold an HND and ND in Computer Science, Google IT Support Technician certification, and recent Microsoft 365 / Copilot learning paths. I prioritize process improvement, strong customer focus, and practical solutions that reduce downtime and improve user experience.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Tek-Experts
Jan 2023 - Jan 2025 (2 years)
Diagnosed and resolved Microsoft 365 issues (Exchange Online, SharePoint, Teams, OneDrive), managed 80+ cases monthly with a >90% resolution rate and maintained a 4.83 CSAT by coordinating escalations and producing troubleshooting documentation.
IT Support Officer
Integrated Trust And Investment Limited
Jan 2022 - Jan 2023 (1 year)
Maintained and configured hardware, OS and applications, resolved system and network faults, supported application roll-outs and user onboarding, and managed multiple support cases to ensure operational continuity.
Customer Service Rep
Projects Microfinance Bank
Jan 2022 - Jan 2023 (1 year)
Handled high-volume customer inquiries and complaints, improved call response times, logged product issues for investigation, and gathered end-user feedback on system performance.
IT Support
Richmond Batteries Inc
May 2019 - Jan 2021 (1 year 8 months)
Performed network testing and regular maintenance, troubleshot LAN/WAN/Internet issues, repaired computer equipment and trained users on hardware and software.
Post-ON Industrial Trainee
Nigeria Port Authority
Jan 2014 - Jan 2015 (1 year)
Assisted with network issue resolution, file restoration during system breakdowns, and maintained records for material movement to support operations.
Information Technology Specialist
NYSC State Secretariat Bayelsa
Led tactical software implementations and hardware installations across multi-site environments, improved end-user device management and increased hardware security by 25% to enhance user experience.
I.T Business Analyst
Loveworld Medical Center
Gathered and translated business requirements into functional specifications and led process improvements while providing Level 2/3 application support, reducing incident recurrence and supporting application upgrades and go-lives.
Education
Degrees, certifications, and relevant coursework
NCNational Youth Service Corps
National Service, Service / IT
2021 - 2022
Completed mandatory national service (NYSC) including IT specialist responsibilities at the state secretariat.
Federal Polytechnic Nekede, Owerri
Higher National Diploma, Computer Science
2017 - 2019
Completed a Higher National Diploma in Computer Science focusing on practical and theoretical aspects of computing.
Federal Polytechnic Nekede, Owerri
National Diploma, Computer Science
2013 - 2016
Completed a National Diploma in Computer Science with foundational coursework in computing and networking.
Agape Baptist College
2011 -
Secondary education completed at Agape Baptist College.
Availability
Location
NigeriaAuthorized to work in
Job categories
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