Open to opportunities

Chinedum Ozor

@chinedumozor

A dedicated and results-driven IT Support Engineer with a strong background in technical support, sales, and customer service.

Nigeria

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What I'm looking for

I’m looking for a senior IT Support role where I can reduce downtime, lead user onboarding and migrations, and improve satisfaction through proactive troubleshooting, reliable network/server operations, and clear incident documentation.

I’m an IT Support Engineer with 7+ years of experience providing desktop, network, hardware, software, and remote support across telecommunications, manufacturing, and sales industries. I’m known for troubleshooting quickly, resolving incidents, and keeping IT operations reliable in fast-paced environments.

In my recent roles, I’ve reduced downtime and improved user satisfaction by leading system installation & configuration, workstation deployment, and user onboarding. I maintained accurate CRM records, coordinated issue resolution with partners, and ensured access provisioning is done correctly and efficiently.

I bring strong technical depth in Windows administration and network support across LAN/WAN/Wi-Fi. I also support remote users using TeamViewer and AnyDesk, and I handle incident management with clear technical documentation that helps teams move faster.

Beyond support, I’ve maintained servers, network infrastructure, and security systems to support business continuity, and I’ve supported infrastructure upgrades, migrations, and system enhancement projects. I focus on proactive troubleshooting, solid customer service, and consistent uptime.

Experience

Work history, roles, and key accomplishments

Hotel Precheck Specialist

Emerging Travel Group

Jun 2025 - Jan 2026 (7 months)

Verified and managed hotel reservations, payments, and special requests with high accuracy. Handled customer and partner support via email and phone, maintained CRM records, and coordinated issue resolution with hotel partners.

Partner Support CRM Email Support Phone Support

IT Support Engineer

CWAY Food & Beverages Nig. Co. Ltd

Nov 2023 - Jun 2025 (1 year 7 months)

Provided technical support across phone, email, chat, and onsite channels, diagnosing and resolving hardware, software, operating system, and network issues. Led IT onboarding and workstation deployment, supported infrastructure upgrades and migrations, and maintained servers, networks, and security for business continuity.

Windows Administration Network Administration Servers IT Onboarding & Workstation Deployment Infrastructure Upgrades & Migrations

Sales & Marketing Activation Supervisor

Oracle Experience Limited

Jan 2021 - Jan 2023 (2 years)

Supervised field teams and coordinated customer engagement campaigns to support sales goals. Produced KPI reports, performed performance analysis, and partnered with sales and customer service teams to improve customer experience.

Customer Engagement KPI Reporting Performance Analysis Customer Experience

Technical Customer Support Rep

Spectranet Limited

Jan 2018 - Jan 2021 (3 years)

Delivered pre-sales and post-sales technical support to broadband customers, installing and configuring networking solutions. Resolved 50+ customer service requests weekly and conducted product and technical training for customers and colleagues.

Broadband Customer Support Technical Troubleshooting Pre sales Support Incident resolution Customer Training Customer Service

Desktop Support Technician

Pinacle Wireless Limited

Jan 2014 - Jan 2018 (4 years)

Installed and maintained desktops, laptops, printers, scanners, and related peripherals, troubleshooting operating systems, applications, and connectivity issues. Supported LAN/WAN and Wi-Fi for end users, deployed software updates and security patches, and assisted with new employee onboarding and system access.

Desktop Support User Onboarding